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Mattb21

4 posts

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#293972 25-Feb-2022 08:32
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Good morning All,

 

My customers are having issues getting onto my website www.takitimuseafoods.co.nz on 2degrees broadband specifically but seems to work fine on their Mobile network. 

 

I have contacted their top level support "NOC" but with no luck or reply.

 

I am not a customer and unfortunately know few people who use them, What I am asking is if someone can run some DNS tests to try and confirm if they have a dns record pointing to the wrong location that can be used as proof to get this resolved. 

 

Thank you in advance.

 

Matt


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ShadowAuror
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  #2874524 25-Feb-2022 08:35
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I am on 2 Degrees, and I can access the site just fine...

 

Edit: Oops!!! I am on 2 Degrees, but I had set my DNS to Cloudflare on the router... So my test is not valid...


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evilonenz
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  #2874525 25-Feb-2022 08:38
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I'm on 2degrees, their DNS certainly don't resolve the domain.

 

 

 

> takitimuseafoods.co.nz
Server:  UnKnown
Address:  192.168.100.254

 

*** UnKnown can't find takitimuseafoods.co.nz: Non-existent domain

 

1.1.1.1 is happy enough, though:

 

> takitimuseafoods.co.nz
Server:  one.one.one.one
Address:  1.1.1.1

 

Non-authoritative answer:
Name:    takitimuseafoods.co.nz
Address:  223.165.77.219


Mattb21

4 posts

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  #2874550 25-Feb-2022 09:07
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Thanks Guys, Much appreciated, 

 

 




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  #2874559 25-Feb-2022 09:13
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I am on 2degrees fibre and can not reach www.takitimuseafoods.co.nz 


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  #2874585 25-Feb-2022 09:59
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@saltynz could please notify someone in the team?




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Mattb21

4 posts

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  #2874595 25-Feb-2022 10:08
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Thank you for your input, I just had an email from 2Degrees NOC mentioning they are looking into this.

 

Any further evidence is appreciated.

 

Cheers Matt


aspired
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  #2874629 25-Feb-2022 11:10
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Morning Matt

 

We've just corrected an issue on our side, the domain should be resolving correctly now. Sorry about that!

 

Cheers
Ricky




xpd

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  #2874632 25-Feb-2022 11:18
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Working for me on 2D

 

 





       Gavin / xpd / FastRaccoon

 

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xpd

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  #2874634 25-Feb-2022 11:19
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Missing a page though :D https://www.takitimuseafoods.co.nz/faqs

 

 





       Gavin / xpd / FastRaccoon

 

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Mattb21

4 posts

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  #2874636 25-Feb-2022 11:22
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@aspired

 

Thank you for your efforts, Great result


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