Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


nzkiwiman

2585 posts

Uber Geek

Subscriber

#310907 29-Nov-2023 19:55
Send private message

Every month on the 12th I receive a bill for my Gigatown Fibre Connection (1000/500) that I originally obtained through Snap Internet.
Sometime after the 18th of the month I log onto my 2D Account and pay the charge.
This month I logged on (21st November) and found that I had been ported onto the new My 2Degrees and that I didn't seem to have a bill to pay.
Fast forward to tonight (29th November) and the new My 2Degrees has more information but yet no new bill

What I found interesting is that my Gigatown connection is now referred to as Fibre300 and a quick speed test shows that I am only getting 300 down and roughly 90 up across 3 different devices in the house.

My Fritzbox shows that things were changed remotely on the 22nd November to this new speed

I am sure it is well within 2D Terms and Conditions to reduce my speed (while still paying the same), but I am rather 'annoyed' at the moment.


Has anyone else with an old plan noticed the sly change?


Filter this topic showing only the reply marked as answer Create new topic
chrisvp
22 posts

Geek

Trusted
2degrees

  #3166201 30-Nov-2023 09:40
Send private message

Thanks @nzkiwiman.  This was not intentional and your escalation has identified 11 impacted customers we'll touch base with to correct ASAP. Apologies for the inconvenience :(




nzkiwiman

2585 posts

Uber Geek

Subscriber

  #3166205 30-Nov-2023 09:50
Send private message

Thanks Chris


nzkiwiman

2585 posts

Uber Geek

Subscriber

  #3166746 1-Dec-2023 10:59
Send private message

This has been resolved; plan is now Fibre1000 at my grandfathered rate




dauckland
290 posts

Ultimate Geek

Trusted
Lifetime subscriber

  #3170132 9-Dec-2023 19:04
Send private message

Not sure if related but my Orcon hyperfibre 2 download speeds got cut to 1.5 same day
Upload is still 2Gb but can’t get more than 1.5 down
Damian

Filter this topic showing only the reply marked as answer Create new topic





News and reviews »

Amazfit Expands Active 2 Lineup with the New Active 2 Square
Posted 23-Jun-2025 14:49


Logitech G522 Gaming Headset Review
Posted 18-Jun-2025 17:00


Māori Artists Launch Design Collection with Cricut ahead of Matariki Day
Posted 15-Jun-2025 11:19


LG Launches Upgraded webOS Hub With Advanced AI
Posted 15-Jun-2025 11:13


One NZ Satellite IoT goes live for customers
Posted 15-Jun-2025 11:10


Bolt Launches in New Zealand
Posted 11-Jun-2025 00:00


Suunto Run Review
Posted 10-Jun-2025 10:44


Freeview Satellite TV Brings HD Viewing to More New Zealanders
Posted 5-Jun-2025 11:50


HP OmniBook Ultra Flip 14-inch Review
Posted 3-Jun-2025 14:40


Flip Phones Are Back as HMD Reimagines an Iconic Style
Posted 30-May-2025 17:06


Hundreds of School Students Receive Laptops Through Spark Partnership With Quadrent's Green Lease
Posted 30-May-2025 16:57


AI Report Reveals Trust Is Key to Unlocking Its Potential in Aotearoa
Posted 30-May-2025 16:55


Galaxy Tab S10 FE Series Brings Intelligent Experiences to the Forefront with Premium, Versatile Design
Posted 30-May-2025 16:14


New OPPO Watch X2 Launches in New Zealand
Posted 29-May-2025 16:08


Synology Premiers a New Lineup of Advanced Data Management Solutions
Posted 29-May-2025 16:04









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.