Orcon time to pay notice

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Orcon time to pay notice

MikeB4

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#312336 8-Apr-2024 08:12

I have Orcon as by BB provider. I received my latest invoice on 5/04/24, the statement advised that is must be paid by 11/4/24 that being 3 business days. Three business days credit seems ridiculously short. Any other Orcon/2Degrees customers seen this?

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#3215420 8-Apr-2024 08:38

I'm with Slingshot. Invoice emailed 04/04/24 payment due 12/04/24 so 6 Business days.
Never really looked at the payment window before as mines on automatic payment.

MikeB4

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#3215438 8-Apr-2024 08:49

I keep a note of the due date as I email to for reimbursement from my wife's business.

MikeB4

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#3215446 8-Apr-2024 08:55

I note the the pay by time for both Spark and Genesis is two weeks.

networkn

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#3215453 8-Apr-2024 09:02

MikeB4:

I keep a note of the due date as I email to for reimbursement from my wife's business.

That doesn't prevent you setting up an AP, and reimbursing at a later date. Set your reminder for the end of the month?

MikeB4

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#3215457 8-Apr-2024 09:10

networkn:

MikeB4:

I keep a note of the due date as I email to for reimbursement from my wife's business.

That doesn't prevent you setting up an AP, and reimbursing at a later date. Set your reminder for the end of the month?

That's not the point. It is the very short notice period. It can take weeks to get through to a CSO to query an account.

networkn

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#3215466 8-Apr-2024 09:18

MikeB4:

That's not the point. It is the very short notice period.

Sure, I guess you could write them a strongly worded email and hope they care enough to adjust it, or adjust your processes so it's no longer a problem.

MikeB4

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#3215469 8-Apr-2024 09:26

networkn:

MikeB4:

That's not the point. It is the very short notice period.

Sure, I guess you could write them a strongly worded email and hope they care enough to adjust it, or adjust your processes so it's no longer a problem.

Nope I will simply take my dollars elsewhere. Companies that don't respect their customers time and money deserve to go extinct. Mark Callender's decision to merge is a shambles. The Orcon, 2degrees customer service has tanked.

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OldGeek

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#3215520 8-Apr-2024 11:31

If you pay by Direct Debit there are notification rules imposed (by the NZ Bankers Association IIRC) on how many business days notice is required prior to the DD being taken.

I am with Voyager. They bill on the 1st of the month with the DD taken on the 20th. I recommend Voyager as an ISP - not the cheapest but generally they have been easy to contact. My SamKnows whitebox reports whole weeks with no disconnects - a metric Sky broadband (2D/Vocus) could never match.

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Clima

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#3215523 8-Apr-2024 11:37

I have been with Orcon for a few years.

My bill is emailed on the 3rd of the month (includes Saturdays) and is due 11th or 12th. I set to pay by bank credit on the day.

If the pay day is a Friday I get an "unpaid invoice" notice on Saturday. This used to annoy me but I just ignore it now.

freitasm

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#3215524 8-Apr-2024 11:40

I just pay the moment my 2degrees invoice lands on my inbox.

MikeB4

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#3215533 8-Apr-2024 12:08

Their very short notice fails to take into account that folks don't have the time to watch their inbox intently awaiting the arrival of the Orcon invoice. It also does not take into account that folks are busy, or travelling or ill.

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#3215535 8-Apr-2024 12:08

I got my 2Degrees bill today the 8th. It is due for payment the 16th. About 6 business days. Think before the accounting change/take over the bill use to come in earlier but was due about the same date.

I have set up an auto payment to pay in one to two days from around when bill comes in as had a problem a while ago in another thread where a payment took a week to show up, so pay before bill due. All payments since the slow one have shown up within 24 hours business days.

My bills are the same amount until contract up, so I just check amount when bill comes and don’t need to change anything in auto payment until contract finish’s.

The majority of people will not be able to claim money back from employer etc, so it will not put them out of pocket longer. Three business days does seem shorter then normal though.

I found this on Kiwi banks site , and it lists power or phone bills but where the amount is changing each month, though there will be a month when phone bill changes, they suppose to usually give 10 days notice before it comes out. The word "usually" makes it a bit loose.

https://www.kiwibank.co.nz/personal-banking/accounts/payments/direct-debit/#:~:text=When%20you're%20paying%20bills,comes%20out%20of%20your%20account .

When you’re paying bills by direct debit and the amount changes each month (e.g. power or phone bills), the organisation you’re paying needs to let you know how much the payment will be, usually at least 10 days before it comes out of your account.

MikeB4

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#3215743 8-Apr-2024 16:55

With regards to Direct Debits. I will never do these, there has been several horror show stories on Fair Go and my experience in social services sorting issues for clients having problems with Direct Debits. You have limited control of these and stopping them can be a nightmare.

OldGeek

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#3215747 8-Apr-2024 17:05

MikeB4:

With regards to Direct Debits. I will never do these, there has been several horror show stories on Fair Go and my experience in social services sorting issues for clients having problems with Direct Debits. You have limited control of these and stopping them can be a nightmare.

I can understand this - but DD's to your credit card address those issues. DDs taken in error are easily reversed by the CC issuer and if needed you always have recourse to the Banking Ombudsman. Cancellation of an authority can and should be done through the CC issuer (ie not the merchant - the 'authority' is addressed to the CC Issuer).

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#3215750 8-Apr-2024 17:09

I make a payment even before the invoice arrives from 2degrees as it is the same amount every month $65

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