Spamtitan link down?

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Spamtitan link down?

Stu1

1728 posts

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#315812 18-Aug-2024 16:36

I have a lifetime orcon email address, last year Orcon moved to Spamtitan for their email spam. It often blocks non spam emails such as emailing myself. I have to log in often to allow and release non Spam emails . It keeps on blocking scouts and guides emails even though I have added the address to the allow list. Has anyone else had issues with the link today?. I am expecting an email and I bet it’s in spam but can’t log on to release it

https://spamtitan.orcon.net.nz

chrisvp

22 posts

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2degrees

#3273378 19-Aug-2024 09:46

There was an incident over the weekend that is now resolved.

Regards,
Chris

Stu1

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#3273469 19-Aug-2024 12:31

chrisvp:
There was an incident over the weekend that is now resolved.

Regards,
Chris

Thank you 🙏

Stu1

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#3273556 19-Aug-2024 18:26

Mines working now thank you

MrJazz

10 posts

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#3273643 20-Aug-2024 06:01

The weekend SpamTitan issue was resolved but, as of yesterday (Monday) afternoon, there was a problem with Incoming emails. I could login on Orcon's webmail and on my email client, (Thunderbird). I could send mail and it got to destination. But I wasn't receiving any emails. (I sent myself emails from my alternate gmail and hotmail accounts).

I sent them an email yesterday to let them know and then rang them (took about 40 minutes waiting on hold to get through). As of this morning 5:30am, I can now receive new emails but the ones I sent myself yesterday are nowhere to be seen, which will mean that there should be some other emails sent to me that are missing.

I was told by the (otherwise very friendly) technical support lady on the phone that the issue was almost certainly due to a "migration" plan being effected.

Technical problems can occur and might be difficult to fix in a flash... I understand that but what annoys me is that whenever there has been a network problem with Orcon (I've seen about a handful of them over the last 20 years with them)... what annoys me is that when presumably they know that there is a problem, and you go on their "Orcon Network Status" web page; it is never mentioned. Or when you call their help line, they could have a pre-recorded message announcing that "they are aware of such and such issue and are working on it". It would at least re-assure and save me waiting on the phone.

openmedia

3309 posts

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#3273773 20-Aug-2024 09:40

Had to reset my password again and emails are now working.

Note if you're using a tool like fetchmail you now need to add "@orcon.net.nz" to your username.

Generally known online as OpenMedia, now working for Red Hat APAC as a Technology Evangelist and Portfolio Architect. Still playing with MythTV and digital media on the side.

MrJazz

10 posts

Wannabe Geek

#3274031 21-Aug-2024 06:46

As of this morning, I notice that all my SpamTitan's Filter Rules have disappeared.

BTW, on Monday when I could send but couldn't receive any emails, I emailed them to let them know that "their incoming email server was down".

Only now, on Wednesday, I get a reply asking me for my personal details so they can "assist with my query".

They want my account number, address, date or birth and email address! This seems strange seeing that they get an email from my email address with them, which should prove that I am their customer with my details associated with this email.