Have signed up to see if anyone here can lend a hand. I'll try to be as clear as possible and to explain the issue.
Have been with Orcon since 2007 - was on their 256k/128k 40Gig plan for a long time. Have never had issues with the service, was able to get speeds of 3Mb dl at times. Not sure why, but never complained about it. Have recommended Orcon to several people. Live in Wellington, so coverage has been good.
Since July my connection speeds have dropped - so I figured the linespeed had been chopped back to 256k. That was fine - I upgraded to Purple, I'm outside the Orcon+ coverage.
I now get average linespeeds of 1Mb dl/120kup - on average. During peak times (evening) the DL speed is lower.
I'm aware that there are many factors that can cause slowdown - but felt that 1MB dl for a fullspeed plan wasn't all that good - especially considering that I had been getting 3Mb dl previously.
I've checked the telecom wholesale maps area - and my area has recently been upgraded and has ADSL2+ capacity.
Question 1: Does that mean if I'm on an Orcon account - I should have ADSL2+ capacity, based on the availability of ADSL2+ on the Telecom network? Or will I only get that capacity if I'm on a Telecom account?
I've followed the steps here - have unplugged all other phones in the house (2 phones) and the Sky box - and checked again. No change. I have unplugged all filters - and had my main DL-G604T router plugged straight into phone jack. No change. I have tried a different modem - an Orcon supplied Dynalink RTA1320 - no change to linespeed.
The only thing I have not checked is the wiring underneath the house. I'm happy to do that - but I would think if the lines had been damaged I would not be getting any connection at all. It's not something I could probably fix, so if it comes to that I'd imagine I'd have to call an engineer. My main thought is that I've not made any changes to my system, so apart from actual wire damage, I don't know of any other factors that I have control of that are affecting my linespeed.
I have worked with Orcon tech support - and changed several settings, in particular the modulation .gMT I think. This brings me to my next issue - my conversation was friendly and the tech support was helpful. They sent me an email with details to check - several speedtest results, ping and traceroutes. I have done so - and sent them off to Orcon.
That was on Wednesday - and the response I'm now getting to my emails - is "Messagebox full" - please resend the message". Which I'll keep doing. I'll also post some feedback via the website, and if necessary sit on the phone for a while longer.
I'm not furiously annoyed at Orcon - mildly underimpressed at the service. As said, I'm aware there are many issues that affect linespeed. I feel I'm doing my part to rectify what I can - and I'm happy to pay for an engineer if need be. It would be nice to hear back from somebody at my ISP though. And so I thought I'd ask out here and see if anyone can help.
From what I'm reading - Telecom's services are possibly currently the best. Personally I'd prefer to stay with Orcon, I've had good service so far - but will move if this issue remains unresolved.
Here are the details I emailed to Orcon, just the speedtest and modem settings. If anyone has any tips or ideas - or in fact if you're able to tell me that it's probably the best I'm going to get - please do so. I can post ping and tracert results if needed. TIA for any help.
These tests were 11:30pm on Monday 17th
Please provide at least 1 test to each of the following at speedtest.net:
- Christchurch, NZ Down: 0.91Mb Up: 0.13Mb
- Sydney, AU Down: 0.74Mb Up: 0.13Mb
- London, UK Down: 0.85Mb Up: 0.09Mb
- San Francisco, CA Down: 0.56Mb Up: 0.13Mb
Line Rate: Down: 1312kbps Up: 160kbps
Attenuation: Downstream: 40dB Upstream: 27dB
SNR (Signal to Noise): Downstream: 13db Upstream: 31db