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Northenbadger

5 posts

Wannabe Geek


#70806 31-Oct-2010 11:53
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I have had numerous issues with my 'broadband' account but I'll leave that for another time and place. Lets just say Ive either got no connection or a dial up speed.

How many calls have I made to Orcon in the last 2 months or more? I'd say at least 5 to 6 calls asking them to sort out the problem and get back to me with some information.

It is staggering that Orcon cannot properly communicate with their customers.

Amongst other issues the main moans are:

- No call backs or email from anyone offering assistance or communication for the ongoing issues.

- No record of my calls/complaints despite getting the standard please test your connection with this software email being received on several occasions.

- Ive had about 3 technicians reconfigure my modem and strip it back to factory settings at the end they say "well hopefully it will come right" - Outstanding plan of action Orcon.

- Zero in the way of an apology or just general communication from anyone at Orcon.

- No explanation for the outages and no offer to directly assist. (Is it my line, their scheduled outages, exchange, etc.....).


I would say one thing to Orcon:

Communication is key.

It informs customers, it builds a relationship with them, it restores confidence and it shows you actually want to look after people.

I left slingshot over 2 years ago basically because they had huge waiting times on their phone lines and when you could get through they did nothing. (In fact when my connection dropped for 3 days straight they actaully told me "sorry sir we have no idea when youll be back online" and that is a direct quote!

Orcon and their lack of communication (shocking 'broadband' connection aside - and I can live with a poor service if I'm looked after) is slowly getting worse and worse.

My last call to a technical support staff member ended up with him reading the terms and conditions out to me after I asked him why I should pay nearly $150n - 200 a month to run a business and a b/band line when I get zero in terms of help or support.

I breathed deeply and told him that he best go and get e back online and issue a ticket.

The saga goes on....Im still waiting to know:

- 1 Why my connection is always disconnecting.
- 2 What Orcon are doing about it.
- 3 Who is looking after me at Orcon and why have they lost a record of all my calls/complaints.

Honestly, its tiring and I have little time for it running a business a family and everything else in life Orcon are becoming another poor ISP who apparently do little to look after or communicate with long standing loyal customers.


**rant endeth**

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VicBStard
28 posts

Geek


  #398606 1-Nov-2010 15:59
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Snap! Orcon=awful communications (which is ironic for a comms company).

Moving over to Telecom this week.

Bye bye Orcon. May you rest in pieces.

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Boeingflyer
632 posts

Ultimate Geek

Trusted

  #398771 1-Nov-2010 20:22
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Make sure you give them 30 days notice or you'll get charged.

VicBStard
28 posts

Geek


  #398777 1-Nov-2010 20:30
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I just want them gone.

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