How can I get VOIP working on Genius?

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › How can I get VOIP working on Genius?

Splatty

94 posts

Master Geek

#88279 12-Aug-2011 18:57

I thought these things came pre-configured? Apparently not. Been on hold for support for over an hour.

Can anyone help me with what setting goes in the following boxes in the Wizard tab???

VoIP Setting:

Line 1: [VoIP Registration: Incorrect Password]

my VoIP phone line 1 username is: ???? my phone number perhaps without the leading zero??

my VoIP phone line 1 VoIP password is: No idea here?

Splatty

94 posts

Master Geek

#505739 12-Aug-2011 20:31

i tried using the obscure log in details, and the phone icon now glows blue so seems to be connected but voicemail says pin is incorrect. Was on hold 2 hours then cut off, just tried ringing again and tried getting through to the new sign up people. No luck there.

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rich143

2 posts

Wannabe Geek

#505763 12-Aug-2011 21:18

That is so true.... I was on waiting for 1 hour twice and got cut off. So pissed right now. Anyways what were the setting you tried?

Splatty

94 posts

Master Geek

#505770 12-Aug-2011 21:28

Username: my phone number without leading zero, eg : 7542XXXX
Password: The password that Softswitch gave me that allowed me to connect to the net. This is completely different to any of my log in passwords and similar to xbz32fyk (obviously not that one)

I just plugged an old phone (not cordless) into the Genius and the voicemail password works on that so suprisingly (or maybe not) the Genius handset doesn't work but I can use it to dial out....

rich143

2 posts

Wannabe Geek

#505803 12-Aug-2011 22:35

thank you for your reply. I emailed Orcon support and they reset my settings and i started my modem and it is all good now.
Cheers