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Karlosnz

104 posts

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#95063 26-Dec-2011 09:57
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Hi all just wondering if any of the orcon guys are around? Have been without a phone for 5 days now

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xpd

xpd
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  #561502 26-Dec-2011 10:05
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Genius ?
If so, what is the router showing when you browse to it ? (10.1.1.1 by default)

Otherwise, have you rung the helpdesk ?




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johnr
19282 posts

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  #561514 26-Dec-2011 11:02
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Might be a good idea to call the help desk

bameron
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  #561518 26-Dec-2011 11:24
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Karlosnz: Hi all just wondering if any of the orcon guys are around? Have been without a phone for 5 days now


Hi Karl,

As the others have mentioned your first port of call here should be our Helpdesk on 0800 13 14 15. Any technical issues you're having with your line they should be able to help you out with.

Cheers,

Cam



Karlosnz

104 posts

Master Geek


  #561627 26-Dec-2011 20:45
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johnr: Might be a good idea to call the help desk


Really you think?

Let me tell ya story

Changed to genius when it first came out and had no end of problems 
with multiple issues from lag, call quality to having people ring and not being able to hear them ete etc.
In the end it could be so bad that our friends/family just didnt want to ring us.
Orcon tried many a thing to sort it out in the end they have said we are too close to the cabniet/exchange and Genius could not handle the speed we are getting???????
So it was either put up with the issues we were having or pay more money per month and go back to what we had.
The choice was easy we will go back to what we had please that actually worked.
So the change over date came wed last week and what do you know phone goes dead, no real surprise there the change over is happening.
Thursday arvo onto Orcon to see what is happening and am told its all going well and should be all switched over working  in the morning(Friday).
Friday comes more calls to Orcon still no luck,
Sat rolls around (xmas eve) and now we have no internet or phone, now I am really pissed.
I spent approx 4hrs on the phone trying to at least get our calls diverted to our cell phone to be told by different people that it will cost you or we cant do it??????
In the end waited all day for a manager to ring me back to be told today that request had been put in the que??? and dont worry it will be sorted Monday when the right people are at work.

So today rolls around guess what no diversion in place, back on the phone to wait 45mins to be cut off ring back a couple more times same thing happens then there is a message the building has been evacuated so no one there to help? then a message saying our helpdesk is open from 9am please call back hello its 10am!!!!!!!!

Then spoke to person number one to be told diversion will be in place any minute ok sweet.
4pm rolls on still no diversion so back on the phone to talk to another person to be told there is no request for diversion on our file  WTF person number 2 is pretty good and finally we have calls coming thru to our cell a manger should? ring tomorrow and a Chrous tech is booked 3pm tomorrow to hopefully get it sorted.

So im not sure how many more times I could ring the help desk?????
Hence the post in here. 

RunningMan
7071 posts

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  #561628 26-Dec-2011 20:49
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Karlosnz:
johnr: Might be a good idea to call the help desk


Really you think?


Perhaps if you had added a little more detail to your original post (such as having already called them a number of times), then that wouldn't have been the first suggestion made. It is after all the first place to try...

Karlosnz

104 posts

Master Geek


  #561650 26-Dec-2011 21:22
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RunningMan:
Karlosnz:
johnr: Might be a good idea to call the help desk


Really you think?


Perhaps if you had added a little more detail to your original post (such as having already called them a number of times), then that wouldn't have been the first suggestion made. It is after all the first place to try...


Maybe but at that stage I was just wanting a hand and seeing if any of the orcon guys were around
as I had asked for their help before when having issues with Genius and not much help from the help desk and they all have been great. 

bameron
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  #561729 27-Dec-2011 09:18
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Karlosnz:
johnr: Might be a good idea to call the help desk


Really you think?

...person number 2 is pretty good and finally we have calls coming thru to our cell a manger should? ring tomorrow and a Chrous tech is booked 3pm tomorrow to hopefully get it sorted.

So im not sure how many more times I could ring the help desk?????
Hence the post in here. 


Hi Karl - this information would have been handy in your first post, but nonetheless I'm sorry to hear of all the troubles you've had getting set up.

Based on your post you've got a technician coming out at 3PM today to get this sorted so we couldn't move this along any quicker, but if you PM me your user name I'll check and make sure everything is on track.

Cheers,

Cam



Karlosnz

104 posts

Master Geek


  #561780 27-Dec-2011 11:37
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bameron:
Karlosnz:
johnr: Might be a good idea to call the help desk


Really you think?

...person number 2 is pretty good and finally we have calls coming thru to our cell a manger should? ring tomorrow and a Chrous tech is booked 3pm tomorrow to hopefully get it sorted.

So im not sure how many more times I could ring the help desk?????
Hence the post in here. 


Hi Karl - this information would have been handy in your first post, but nonetheless I'm sorry to hear of all the troubles you've had getting set up.

Based on your post you've got a technician coming out at 3PM today to get this sorted so we couldn't move this along any quicker, but if you PM me your user name I'll check and make sure everything is on track.

Cheers,

Cam


Hi Cam

Chorus have been and yay we have a phone and a supervisor rang from Orcon.
Its just a shame it all took so long. 

johnr
19282 posts

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  #561823 27-Dec-2011 13:51
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Karlosnz:
johnr: Might be a good idea to call the help desk


Really you think?

Let me tell ya story

Changed to genius when it first came out and had no end of problems 
with multiple issues from lag, call quality to having people ring and not being able to hear them ete etc.
In the end it could be so bad that our friends/family just didnt want to ring us.
Orcon tried many a thing to sort it out in the end they have said we are too close to the cabniet/exchange and Genius could not handle the speed we are getting???????
So it was either put up with the issues we were having or pay more money per month and go back to what we had.
The choice was easy we will go back to what we had please that actually worked.
So the change over date came wed last week and what do you know phone goes dead, no real surprise there the change over is happening.
Thursday arvo onto Orcon to see what is happening and am told its all going well and should be all switched over working  in the morning(Friday).
Friday comes more calls to Orcon still no luck,
Sat rolls around (xmas eve) and now we have no internet or phone, now I am really pissed.
I spent approx 4hrs on the phone trying to at least get our calls diverted to our cell phone to be told by different people that it will cost you or we cant do it??????
In the end waited all day for a manager to ring me back to be told today that request had been put in the que??? and dont worry it will be sorted Monday when the right people are at work.

So today rolls around guess what no diversion in place, back on the phone to wait 45mins to be cut off ring back a couple more times same thing happens then there is a message the building has been evacuated so no one there to help? then a message saying our helpdesk is open from 9am please call back hello its 10am!!!!!!!!

Then spoke to person number one to be told diversion will be in place any minute ok sweet.
4pm rolls on still no diversion so back on the phone to talk to another person to be told there is no request for diversion on our file  WTF person number 2 is pretty good and finally we have calls coming thru to our cell a manger should? ring tomorrow and a Chrous tech is booked 3pm tomorrow to hopefully get it sorted.

So im not sure how many more times I could ring the help desk?????
Hence the post in here. 


This is why you don't tell 1/10 of the story in the first post

Karlosnz

104 posts

Master Geek


  #561897 27-Dec-2011 17:09
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johnr:
Karlosnz:
johnr: Might be a good idea to call the help desk


Really you think?

Let me tell ya story

Changed to genius when it first came out and had no end of problems 
with multiple issues from lag, call quality to having people ring and not being able to hear them ete etc.
In the end it could be so bad that our friends/family just didnt want to ring us.
Orcon tried many a thing to sort it out in the end they have said we are too close to the cabniet/exchange and Genius could not handle the speed we are getting???????
So it was either put up with the issues we were having or pay more money per month and go back to what we had.
The choice was easy we will go back to what we had please that actually worked.
So the change over date came wed last week and what do you know phone goes dead, no real surprise there the change over is happening.
Thursday arvo onto Orcon to see what is happening and am told its all going well and should be all switched over working  in the morning(Friday).
Friday comes more calls to Orcon still no luck,
Sat rolls around (xmas eve) and now we have no internet or phone, now I am really pissed.
I spent approx 4hrs on the phone trying to at least get our calls diverted to our cell phone to be told by different people that it will cost you or we cant do it??????
In the end waited all day for a manager to ring me back to be told today that request had been put in the que??? and dont worry it will be sorted Monday when the right people are at work.

So today rolls around guess what no diversion in place, back on the phone to wait 45mins to be cut off ring back a couple more times same thing happens then there is a message the building has been evacuated so no one there to help? then a message saying our helpdesk is open from 9am please call back hello its 10am!!!!!!!!

Then spoke to person number one to be told diversion will be in place any minute ok sweet.
4pm rolls on still no diversion so back on the phone to talk to another person to be told there is no request for diversion on our file  WTF person number 2 is pretty good and finally we have calls coming thru to our cell a manger should? ring tomorrow and a Chrous tech is booked 3pm tomorrow to hopefully get it sorted.

So im not sure how many more times I could ring the help desk?????
Hence the post in here. 


This is why you don't tell 1/10 of the story in the first post


Really I would have thought a customer without a phone for 5 days would have been worth looking into regardless of the lack of info in my first post 

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