Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


JeremyNzl

310 posts

Ultimate Geek

Subscriber

#150791 3-Aug-2014 14:25
Send private message

Hi Guys 

I recently got talked into transfering from my data pack acc on snap to moving accross to there unlimited service. 
I was also told there was no difference as users are not pooled or connected or managed any differently than I was under my data pack.
I noticed today that all my latency's have increased by + 10ms to snap.net.nz 16ms to 26ms now and also to login.worldoftanks-sea.com 170ms instead of 160ms
Is there any chance this is related to moving to unlimited data.  

THanks

Jeremy

Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
Dynamic
2857 posts

Uber Geek

Trusted
Lifetime subscriber

  #1101117 3-Aug-2014 14:28
Send private message

I'm on snap unlimited.  Have not noticed a performance change, though we don't game.  Your two servers listed above give us ping averages (across 10 tests) of 20ms and 140ms.




"4 wheels move the body.  2 wheels move the soul."

“Don't believe anything you read on the net. Except this. Well, including this, I suppose.” Douglas Adams

JeremyNzl

310 posts

Ultimate Geek

Subscriber

  #1101118 3-Aug-2014 14:29
Send private message


 
 
 
 


JeremyNzl

310 posts

Ultimate Geek

Subscriber

  #1101121 3-Aug-2014 14:30
Send private message

Ty Dynamic, 

I have also checked my modem stats as I am on vdsl. It also shows no change in stats

nzgeek
601 posts

Ultimate Geek


  #1101135 3-Aug-2014 15:09
Send private message

When did you switch over to unlimited? If it was in the early hours of the 31st, it looks like the changeover could be related. And if it is related, it could mean that Snap are handling unlimited traffic differently to normal traffic, and that's sunbathing they said they wouldn't do.

If you changed over any day except the 31st, it could just be an unhappy coincidence.

schmoogol
19 posts

Geek


  #1101143 3-Aug-2014 15:24
Send private message

I currently have the same 10 ms increase on my UFB capped plan. It also happened a couple of times in mid-June going up for a few days then back to normal again. When I got into contact with Snap they said that nothing was wrong and a 10 ms increase was acceptable. Shortly after that it righted itself and went back to normal until now.

sbiddle
29213 posts

Uber Geek

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  #1101208 3-Aug-2014 17:18
Send private message

JeremyNzl: Ty Dynamic, 

I have also checked my modem stats as I am on vdsl. It also shows no change in stats


Are you sure? A DLM change would add 8ms.





JeremyNzl

310 posts

Ultimate Geek

Subscriber

  #1101216 3-Aug-2014 17:41
Send private message


 
 
 
 


D1NZ
189 posts

Master Geek


  #1101589 4-Aug-2014 11:38
Send private message

I too have the world of tanks site in my ping monitoring, looks quite different from yours.

Also did a ping to your login.worldoftanks-sea.com and getting a 144ms consistently.

on Snap Unlimited 100/50 UFB in Chch here


NonprayingMantis
6434 posts

Uber Geek


  #1101609 4-Aug-2014 12:05
Send private message

thankfully a 10ms difference is too small for a human to be able to notice.  (1/100th of a second)

I mean, maybe if you were a pro-gamer you might be able to pick it up, but otherwise I'm pretty sure it is impossible for the human brain to see that difference.

JeremyNzl

310 posts

Ultimate Geek

Subscriber

  #1102743 5-Aug-2014 17:19
Send private message

Wierd, it back to normal at 6.30am

@Nonprayingmantis, its wierd that 10ms like you say is 1/100th of a sec. but even though i am nowhere near a pro gamer, 
you are right I would not notice 10ms but I feel there is a difference between 160ms and say 200.



nzgeek
601 posts

Ultimate Geek


  #1102777 5-Aug-2014 18:30
Send private message

Given that things are back to normal now, I'd recommend doing a couple of traceroute runs to the server to see what the hops and their timings are. That way, if the latency increase ever comes back, you can compare routes and timings and see where things differ.

It's quite possible that something did change, maybe the routing within Snap's own network or maybe something upstream, and that's gone back to normal now. The only real way to tell is with the routes.

schmoogol
19 posts

Geek


  #1102824 5-Aug-2014 19:44
Send private message

JeremyNzl: Wierd, it back to normal at 6.30am

@Nonprayingmantis, its wierd that 10ms like you say is 1/100th of a sec. but even though i am nowhere near a pro gamer, 
you are right I would not notice 10ms but I feel there is a difference between 160ms and say 200.




Mine returned to normal around the same time as yours. For my connection the latency increase was in the first hop both this time and last time the issue occurred. I'm in Otago, so expect there was some change in the link between here and Christchurch compared to those on Snap further north.





JeremyNzl

310 posts

Ultimate Geek

Subscriber

  #1102825 5-Aug-2014 19:47
Send private message

Thanks , I reside in Central Otago, so yes it affected us both

nzgeek
601 posts

Ultimate Geek


  #1102833 5-Aug-2014 20:03
Send private message

Interesting... I wonder if we can call on RalphFromSnap to give us some insight here...

RalphFromSnap
776 posts

Ultimate Geek

Trusted
Snap Internet

  #1102896 5-Aug-2014 21:01
Send private message

Hi All,

Sorry for the delay, Yes I can put you out of your misery and answer this! On our primary link to to Otago (From Christchurch) it takes a eastern route, I.E Christchurch - Ashburton - Timaru and so on to Dunedin. our secondary route takes a completely diverse path from a secondary DC in Christchruch across to Darfield, Methven .... Queenstown .... Invercargill ... Then to the secondary DC in Dunedin. (.... denoting other towns)

Our Network detected a potential issue on the primary path and diverted to the secondary path (this takes about 10ms and happens automatically) while we were investigating the issue we kept the data on the secondary path, this would explain your additional latency.

Note this is more of a ladder, so it might not be the exact route, but it would have been traveling somewhat more inland than normal.

In almost all cases an additional 10ms of latency should not be too noticeable, in some cases like if a north bound fibre is cut to Greymouth you will see a much higher than normal jump as data then takes an east coast path down to Christchurch and across Arthur's Pass instead of a direct route via Nelson.

Another note, there will be no difference between Unlimited and other plans.

Hope this helps!

Thanks,
TheRalph




Snap

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator



 1 | 2
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic




News »

Logitech introduce MX Anywhere 3
Posted 21-Sep-2020 21:17


Countdown unveils contactless shopping with new Scan&Go tech
Posted 21-Sep-2020 09:48


HP unveils new innovations for businesses adapting to rapidly evolving workstyles and workforces
Posted 17-Sep-2020 15:36


GoPro launches new HERO9 Black camera
Posted 17-Sep-2020 09:45


Telecommunications industry launches new 5G Facts website
Posted 17-Sep-2020 07:56


New Zealand ranks 3rd in world in GSMA index
Posted 15-Sep-2020 10:13


Trend Micro Security Suite adds web monitoring to prevent identity theft
Posted 14-Sep-2020 15:37


NVIDIA to acquire Arm for US$ 40 billion
Posted 14-Sep-2020 12:27


Epson launches its next gen A3+ colour EcoTank multi-function printer
Posted 10-Sep-2020 16:08


Sony launches three new native 4K SXRD home cinema projectors
Posted 9-Sep-2020 18:00


Catalyst Cloud brings Kubernetes-based open-source web hosting solution to market
Posted 9-Sep-2020 17:54


Verizon Connect eyes further growth in New Zealand
Posted 8-Sep-2020 09:26


PNY launches XLR8 gaming NVIDIA GeForce RTX 30 series powered by the all-new NVIDIA Ampere architecture
Posted 3-Sep-2020 16:39


NVIDIA delivers greatest-ever generational leap with GeForce RTX 30 Series GPUs
Posted 3-Sep-2020 16:17


Weta Digital advances visual effects and animation in the cloud with AWS
Posted 2-Sep-2020 17:09



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.