I've tried email, no response. Their 0800 number has me waiting for longer than I have time to spare. Reminds me so much of Vodafone.
I guess I'm going to...move to an ISP that will take my money?
scottjpalmer: Send a message to RalphFromSnap here with your account details and the explanation you posted above
timmmay: Read what Ralph says here. Leave good enough alone, give them time to sort things out, unless you're in a huge rush.