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234 posts

Master Geek

#138165 22-Dec-2013 20:59
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I have a Huawei Ascend phone with a SD card in it.  Most of my apps (I only have a few) are on the SD card but lately I haven't been able to do any updates due to "insufficient storage" available.  

Looking at my storage info it says I have 3.68GB but only 82MB free.  It says my pictures and videos are using more than 2GB but I only have a few photos on the phone and no videos.  I have deleted almost every single photo yet the amount it says in the storage doesn't change at all no matter how many I delete.  I've taken the SD card out, I've restarted the phone - nothing changes.

Any ideas on what to try next?


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2848 posts

Uber Geek

  #956342 22-Dec-2013 22:32
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Assuming you have the android version of the Ascend, and not the Windows version (I don't have any knowledge/experience of Windows on a phone), off the top of my head:

1. Make sure you have a big SD card in it, they are cheap nowadays (32GB can be had for $40-50 in retailers if you look, probably cheaper online)

2. Change the camera settings to save all photos and videos to the SD card and not the phone's memory? I assume you can do this - you certainly can on my Galaxy.

3. Attach the phone to your PC. Crawl through the file storage to verify how much space is free, how much is used, and what files are hogging space. Delete anything you don't need. Copy anything you need to keep but which doesn't need to be in the phone's main memory to the SD card or your PC.

4. Go to manage applications to view your installed applications. Sort by size to see which ones are taking up the most space. Try moving the bigger ones to the SD card - note: you can only do this if the developer has added support for this to their app.

5. Clear app cache data from the manage applications menu.

6. Uninstall any apps you don't need and aren't using.


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1641 posts

Uber Geek

  #956353 22-Dec-2013 23:07
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The app disk usage has worked for me to find out where space is being taken up.


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Uber Geek

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  #956354 22-Dec-2013 23:13
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My wife and daughter had the same error with their Ascends. Pretty sure it's a bug. Have a look on xda and some of the other android forums as well. Try uninstalling the apps that won't update, and install them again from scratch. Annoying, but it usually worked.


234 posts

Master Geek

  #956529 23-Dec-2013 12:08
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Thanks.  A few things for me to try.

Yes it is running on Android and I have very few apps.  My husband downloaded an app called App Manager (I think) and I have moved everything I can to the SD card so I think a bigger SD card may be the easiest option.  I certainly do not have more than 2GB of photos on my phone that my phone is trying to tell me I do.  Ultimately what I would like is a better phone lol! 

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