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Topic # 112407 7-Dec-2012 14:18
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Last summer we started having problems with receiving Sky channels. Somewhere around here there's a thread where I discussed this. Anyway, it came right then packed it in again at Easter. Sky ran us through all the over-the-phone tests then said they would get someone out in three weeks. This never happened. It settled down then started again two months ago. This time, none of TV1, 2, or 3 would come on. A message came up saying that "due to atmospheric conditions..." blah blah. Sky insisted it wasn't their gear since these channels would come up intermittently. So, we started having recordings that either didn't happen or that missed large chunks due to there being no signal. 

Tv1, 2 & 3 died. They just wouldn't come up at all. On the day we hit 26C. Sky claimed they couldn't get anyone out for 6 weeks. We were able to insist that we knew it was definitely a Sky fault and demanded to see a tech asap. 

It was the old dish fittings. The same ones that people here run into issues with for rain fade on hot days. Ours were two generations behind and had been failing for well over a year. 

Long story short - if you get rain fade and signal loss on hot days call Sky and get a tech out. Its a known problem with the previous two generations of dish and is quickly and easily fixed. 


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  Reply # 728567 7-Dec-2012 14:25
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And are they refunding you a few months of subscription fees?  (I sure hope so)



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  Reply # 728585 7-Dec-2012 14:42
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keewee01: And are they refunding you a few months of subscription fees?  (I sure hope so)


Nope, and no apology either. Par for the course with Sky. 

 
 
 
 


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  Reply # 728693 7-Dec-2012 18:17
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Six week for a tech to appear? Six weeks?

And people pay for the service. Wonderful.




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  Reply # 728697 7-Dec-2012 18:36
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i had the same problem with my sky , channels not working, rain fade on sunny days, so i rang sky and they had someone out to fix it the next day and replaced the LNB? and its worked ever since, so SKY can be efficient , must be where you live in NZ.

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  Reply # 728699 7-Dec-2012 18:43
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The rain fade message comes up whenever the decoder looses signal, this can be for many reasons from a cable fault to someone walking infront of the dish or misalignment, this decoder cannot determine the fault all its knows is the signal is gone of sub par. The most common reason on a normally working system is rain fade, not that that happens much these days with the levels that Optus D1 pumps out.

Regardless, such a fault should have been sorted straight away, and from my experience normally is sorted immediately, sounds like you got a bad CSR who failed to follow normal procedure.

Cyril

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  Reply # 728728 7-Dec-2012 20:19
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Yeah I have similar problem.. rain fade on hot sunny days early this year around January. Call around 3pm afternoon they said they can't be sure when they will have tech be free but minutes later a tech call & say they can come around around 5pm.
They came n just change the LNB n it work since.

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  Reply # 728766 7-Dec-2012 21:36
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We've had that here, and another family member has had that as well, the explanation we got was that it's common as the LNBs age.

That said, it look 4 visits for it to get sorted, if I recall correctly, they tried replacing the box, then they put in a DOA LNB, then they put in a working LNB, in the process of the replacements some of the shielding got in and messed with the core wire and caused really horrible issues.  Now a few years no issues.

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  Reply # 728773 7-Dec-2012 21:45
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Just be aware, LNB;s are a major point of failure.

Cyril

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  Reply # 735120 19-Dec-2012 19:01
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Had the same problem here.   On a sunny day I photographed the tuner signal level display showing two tuners unlocked, but 2 ok,  but with satisfactory signal level otherwise on two tuners, and the display software declaring rain-fade on a sunny clear sky.   The Sky tech arrived just 24 hours later ON A DULL DAY when all looked good again, of course, and suggested it was caused by tree foliage, however the same tree foliage didn't affect the signal on the dull day nor ANY night ever.

He reluctantly replaced the LNB and later declared that he saw visible little grey dots inside the old LNB, water droplets condensed, and the problem left when he left with the wet one.  New signal strength a little higher on all tuners at all times showed on tuner display.  Success.   I only persevered on this one because I had seen reports of LNB problems with these symptoms on Geekzone this year, thanks guys, you helped!

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  Reply # 735151 19-Dec-2012 20:33
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I had this last week. Two days without sky. Thought the world was going to end but the kids ended up just swimming in the pool.

LNB was stuffed. Guy came out (luckily it was hot and there was signal) and he changed the LNB in 5 minutes flat. He was saying the Sky supplied ones are rubbish and need replacing frequently. He said the best ones were the old single throat ones that are about 20 years old...

Cheers, Matt.




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Reply # 735811 21-Dec-2012 00:28
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If anyone reading these posts is having this problem on a hot day, and can't get an installer out immediately to fix it, just squirt the LNB (bit on the end of the dish arm) with a hose!!!!! It will cool down the electronics in the LNB and give you your picture back for a while. I've told several of my customers to do this, in an emergency situation, as a very temporary measure, and it's worked every time.

The LNBs causing this problem are the Sharp dual LNBs, models 5A, 6A, 7A and now 8A which Sky started fitting about six to nine years ago.

Sky have been using Sharp LNBs for about sixteen years now and the single throat models gave many years of trouble-free service, but the dual-throat model has a weakness in the local oscillation frequency which starts to drift over time.

Cheers,    WildBill. 

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  Reply # 735812 21-Dec-2012 00:39
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We have had very similar issues and thought it was the internal house cabling. Turned out the LNB was failing but not just on hot days!





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  Reply # 735824 21-Dec-2012 06:16
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I had same issue.
They got me to try changing some settings on the decoder, but that didnt work
Sky had someone around to fix it the next day. Replaced LNB. All good now.

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