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348 posts

Ultimate Geek
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Topic # 133787 2-Nov-2013 09:27
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Bye Sky, wish I could say it has been nice to know you but I have finally had enough! I have been a customer since sky started and currently have 4 decoders. I subscribe to sport, movies and soho. I would have thought that would make me a customer to keep but no, they couldn't care less.

I moved house on Thursday and as there was a dish on the roof of the new place I thought I would plug in a decoder and see if it worked. Found 3 f type connectors in the house so tried each of them on 10750 and 11300. No signal on any so called sky. They would send a tech but not till Wed next week or earlier if there was a cancellation. The tech would definitely call the night before to schedule. We'll imagine my surprise to be called by a tech Friday. I was at work but my daughter was at home. 3 of my decoders are packed in boxes somewhere but the one I used for testing was out. Could he hook that up, install a quad lnb and I would run the rest of the cables. The answer was a resounding NO. He had to hook up all 4 at the same time running cAble externally and in through walls or nothing.

Well it's now nothing. I am paying a guy to install freeview today and I will get the rest elsewhere. Saving a truck load monthly too.

Thanks Sky for finally pushing me too far.

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875 posts

Ultimate Geek
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  Reply # 926186 2-Nov-2013 10:44
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Why do they insist on running their own cables externally like that? My grandparents had the house wired with RG6 in anticpation for sky and freeview and when they did eventually go for sky the installer insisted on running a single cable externally, drilling through walls etc when there was already one exsisting connection sitting right there, stupid.
As such a long term customer you should have been given a lot more respect. Good on you for leaving.

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  Reply # 926195 2-Nov-2013 11:01
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i would have thought, since they are libel to fix anything that goes wrong, they want to make sure that if something fails they are responsible for it. Do you expect them to fix your installation if it goes wrong.




Common sense is not as common as you think.


 
 
 
 


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Ultimate Geek
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  Reply # 926207 2-Nov-2013 11:39
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when we got ours put in, it was a sub contractor, he looked quite relieved the cabling was already there. all he had to do was terminate it onto the new dish. I'm glad a sky guy didn't turn up now.

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  Reply # 926237 2-Nov-2013 12:56
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This is pretty typical Sky installer behaviour. When I moved into a new house and they just drilled holes right through the wall and stuck a big blob of silicon on it to keep the water out. In my next house they did the same thing. In my current house the wiring was a bit odd and I couldnt make sense of it so I got a guy to come and sort it out. He installed a thing where the Sky and Freeview cables go in and then just one cable goes to each TV and is carrying both signals.
Whenever I have a Sky issue, the tech unconnects everything from the unit, and puts splitters in and I lose my Freeview signal, so then I have to get the other guy back to reconnect everything back to the main unit. It is very frustrating, and a bit costly actually. But at least so far I have been able to stop Sky techs from drilling holes right through my walls in this house, and god knows they've tried it on.




Life is too short to remove USB safely.


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  Reply # 926257 2-Nov-2013 13:49
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i think the issue here is these people are contractors so for them to get paid they have to actually do something eg run new cable, put in a phone jack.







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Ultimate Geek
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  Reply # 926262 2-Nov-2013 14:14
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vexxxboy: i would have thought, since they are libel to fix anything that goes wrong, they want to make sure that if something fails they are responsible for it. Do you expect them to fix your installation if it goes wrong.

No I don't expect them to fix my cabling. And I'll tell you what, mine is less likely to develop a fault than theirs!

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Ultimate Geek
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  Reply # 926268 2-Nov-2013 14:37
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tkr001:
vexxxboy: i would have thought, since they are libel to fix anything that goes wrong, they want to make sure that if something fails they are responsible for it. Do you expect them to fix your installation if it goes wrong.

No I don't expect them to fix my cabling. And I'll tell you what, mine is less likely to develop a fault than theirs!


years ago when working for Sky, I used to come across so many complaints that technicians had caused external damage, or damage on tiles, while drilling through roofs?

They use so many subcontractors their workmanship is inconsistant and how simple would it have been to install the new quad lmb cabling and install all multiboxes?
When we had it installed at my last house, the technician got talking to my ex who told him he was a sparky. Next minute he left a roll of cable and jokingly told him to do the installation himself (in hinesight he did a much better job!)

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  Reply # 926279 2-Nov-2013 15:28
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tkr001:
vexxxboy: i would have thought, since they are libel to fix anything that goes wrong, they want to make sure that if something fails they are responsible for it. Do you expect them to fix your installation if it goes wrong.

No I don't expect them to fix my cabling. And I'll tell you what, mine is less likely to develop a fault than theirs!


i dont doubt it but Sky can say since we didn't install it it's not our problem if something goes wrong and you lose reception, if they do it they have no argument. 




Common sense is not as common as you think.


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Ultimate Geek
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  Reply # 926280 2-Nov-2013 15:35
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vexxxboy:
tkr001:
vexxxboy: i would have thought, since they are libel to fix anything that goes wrong, they want to make sure that if something fails they are responsible for it. Do you expect them to fix your installation if it goes wrong.

No I don't expect them to fix my cabling. And I'll tell you what, mine is less likely to develop a fault than theirs!


i dont doubt it but Sky can say since we didn't install it it's not our problem if something goes wrong and you lose reception, if they do it they have no argument. 


They used to be pretty good at accepting liability. It all comes down to what training they pass on to their technicians but come back is on their name and brand at the end of the day.

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  Reply # 927713 5-Nov-2013 16:04
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Welcome to the club :) They also don't give a crap when you tell them you're leaving. They really don't care about their revenue units much at all.

Consider getting a Roku and then subscribing to Unblock Us, Netflix & Hulu+ if you haven't already. $25/mo for much much more content. You may need to up your internet cap if you watch a lot of TV but you'll still be saving like a grand a year lol. The above coupled with Freeview is more than anyone needs (unless you're a sport nut)

I just go out or to my mates places to watch the big games, or even just use one of thei iSky logins if I can bear to watch it in potato quality

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  Reply # 927727 5-Nov-2013 16:12
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Funnily enough the SKY people we've had onsite have been super friendly and helpful with our problems.

But the call centre - man oh man. Rudest most unhelpful people I've dealth with.

Banana?
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  Reply # 927741 5-Nov-2013 16:38
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I am trying to convince the housemate that we no longer need Sky.
We have MySky + Multiroom plus sports, so about $100 ish a month I suppose.

I do like the mySky, it just works and gives no problems. I would miss that.
I cannot remember the last time I had to watch anything (apart from an All Blacks test) on a non-freeview channel.

The housemate I think watches a bit of Sky in their room (where the multiroom box is) - Vibe, UKTV E! etc.

I have a Magic TV box and a TiVo sitting at home unopened (one I won, the other from Telecom). Hopefully wither of these would be a suitable replacement for MySky. I also have an Apple TV, and Plex App on the TV.

I don't need Sky, but if they offered a deal, we'd probably keep it. Otherwise....

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  Reply # 928029 6-Nov-2013 10:15
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trig42: I am trying to convince the housemate that we no longer need Sky.
We have MySky + Multiroom plus sports, so about $100 ish a month I suppose.

I do like the mySky, it just works and gives no problems. I would miss that.
I cannot remember the last time I had to watch anything (apart from an All Blacks test) on a non-freeview channel.

The housemate I think watches a bit of Sky in their room (where the multiroom box is) - Vibe, UKTV E! etc.

I have a Magic TV box and a TiVo sitting at home unopened (one I won, the other from Telecom). Hopefully wither of these would be a suitable replacement for MySky. I also have an Apple TV, and Plex App on the TV.

I don't need Sky, but if they offered a deal, we'd probably keep it. Otherwise....


I'd suggest getting the Netflix & Hulu+ subs and showcasing them to your flatmate before you can your Sky sub just to show them what's on there. As long as you can record Freeview then the need for MySky goes out the window with on demand content. You could always can the subs after a month or whatever if you were unable to convince them. There are also plenty of other content sources other than those main 2 as well, many free. 

As I said, I now pay $25/mo instead of 4x that and have never looked back. Also, once you;ve been off Sky for 3 months I believe they saee you as a new customer so you could always resign on one of the discounted deals. Win /win really

Banana?
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  Reply # 928061 6-Nov-2013 11:23
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If I have those subs, can they be used on more than one device? For example, 2 x AppleTV?

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  Reply # 928063 6-Nov-2013 11:28
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trig42: If I have those subs, can they be used on more than one device? For example, 2 x AppleTV?


Yup, you can log in on as many devices as you like. I have this setup across 3 Apple TV's at home at works amazingly. Best part is if you start watching a show in one room, when you go the next the Apple TV will let you pick up where you left off on the other device.

Note that Netflix will only allow simultaneous streaming using the same account to two devices currently.

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