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Ultimate Geek
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Topic # 151378 23-Aug-2014 11:47
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Successfully rung up and cancelled Sky (they didn't make it easy). The lady on the phone was very vague about what to do next even when pressed for further clarity.

Its been several weeks since I cancelled and am yet to receive a final bill or any instructions on what to do with the decoder, anyone able to provide some clarity?

Glad to be seeing the back of them.

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  Reply # 1113995 23-Aug-2014 11:54
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You never receive a final invoice until the decoder is returned to their premises and card is read and system interrogated for pay per view charges.




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  Reply # 1113999 23-Aug-2014 12:15
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They have a list somewhere on their website of places you can drop the decoder - if you don't they will eventually track you down or send you to collection.

Their process for disconnections isn't the best.

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Ultimate Geek
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  Reply # 1114019 23-Aug-2014 12:38
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I've never had to return a decoder, cancelled a few times and a guy has always come and picked it up. About to cancel again soon so will update what happens this time.

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Ultimate Geek
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  Reply # 1114068 23-Aug-2014 14:11
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If you push hard enough they will collect decoder

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  Reply # 1114069 23-Aug-2014 14:12
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There was a collection shop in Upper Hutt (100%) so I just took the HDi unit there.




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Ultimate Geek
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  Reply # 1115428 25-Aug-2014 18:37
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Cancelled today and yep i have to return the decoder or pay $25 to get it picked up.

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  Reply # 1115434 25-Aug-2014 19:11
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Fabian: Cancelled today and yep i have to return the decoder or pay $25 to get it picked up.

Why would you pay $25 for a pickup. It's their's. If they want it back then surely it's their responsibility to pay for the pickup.

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Ultimate Geek
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  Reply # 1115457 25-Aug-2014 19:52
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Did you read the small print in the form you signed up on?

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  Reply # 1115463 25-Aug-2014 20:16
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PANiCnz: Successfully rung up and cancelled Sky (they didn't make it easy). The lady on the phone was very vague about what to do next even when pressed for further clarity.

Its been several weeks since I cancelled and am yet to receive a final bill or any instructions on what to do with the decoder, anyone able to provide some clarity?

Glad to be seeing the back of them.


Ok so what will happen now is they will keep sending you normal bills, and when you ring their call centre the helpful operator will say "oh no don't pay that, that's not your final bill".  Then maybe a couple of weeks after you've returned the decoder (once again helpful staff member obviously well practised at receipting decoders) you'll get a bill that doesn't say it's a final bill but will be an odd amount not your normal payment.  Once you've paid that you'll get a letter saying that you've made a payment into the wrong account - even tho' you've used your normal bill pay that has worked for years and years and matches the details on your probably final bill - and can you please change it for next time.

Now you can sign up to Unotelly and Netflix and watch decent programs when you want to.

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  Reply # 1115480 25-Aug-2014 20:54
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Several weeks after cancelling I was asked to return mine; took it to a picture framing shop (?!) where a very bored man receipted it for me

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  Reply # 1118415 30-Aug-2014 10:19
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Glassboy: 

Ok so what will happen now is they will keep sending you normal bills, and when you ring their call centre the helpful operator will say "oh no don't pay that, that's not your final bill".  Then maybe a couple of weeks after you've returned the decoder (once again helpful staff member obviously well practised at receipting decoders) you'll get a bill that doesn't say it's a final bill but will be an odd amount not your normal payment.  Once you've paid that you'll get a letter saying that you've made a payment into the wrong account - even tho' you've used your normal bill pay that has worked for years and years and matches the details on your probably final bill - and can you please change it for next time.

Now you can sign up to Unotelly and Netflix and watch decent programs when you want to.


Don't forget the part where they send it to collections even though the bill is paid, and when you call them you get told "no no, it's not with collections, it's paid" meanwhile you're getting uppity calls from Baycorp.

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  Reply # 1118451 30-Aug-2014 11:26
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When I cancelled sky about 6 months ago just took the decoder into their wellington office off Tory St. Expected to have some difficulties but there were none. No questions asked and done in about 2 minutes. Then about 2 weeks later received a cheque refund for the balance of the monthly payment which I was not expecting. Altogether an easy and good experience particularly in getting the refund.

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