Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic
1 | ... | 51 | 52 | 53 | 54 | 55 | 56 | 57 | 58 | 59 | 60 | 61 | 62 | 63
188 posts

Master Geek


  # 2203826 23-Mar-2019 14:02
Send private message quote this post

JPNZ:

 

Finally got this sorted tonight. Brilliant customer service on the phone. Got the 12 months of sport free! Have gone from paying $170 a month for naked unlimited fibre, sky and sports to $113 a month for starter and sport and naked unlimited fibre.

 

Now lets see what the wait for VF TV delivery is

 

 

 

 

Wow, got the STB all is well, I knew the customer service was going to well... The rigmarole in getting the Vodafone TV app to work is up there with the worst customer service I think Ive ever had in the tech sector.

 

When you signup you get an email stating you can now watch VF TV on your device, no login, no password no details except for an account number. Then you download the app and try use it with no details because you can't use the acc number in the email...

 

Call VF 7 times now, go through 5 password resets and every time I get a one use pass, login and change to new password screen it bumps me out and says this service is not avaliable for your subscription...

 

 

 

WTF Vodafone seriously! Still waiting on CS. Why not just send a standard username and one off pass in an email when joining. Nightmare!


188 posts

Master Geek


  # 2203830 23-Mar-2019 14:08
Send private message quote this post

Can I escalate my call...?

 

 

 

Sure, someone will call you back in 2-3 days. What sort of business is this?


 
 
 
 


188 posts

Master Geek


  # 2205488 27-Mar-2019 08:51
Send private message quote this post

JPNZ:

 

Can I escalate my call...?

 

 

 

Sure, someone will call you back in 2-3 days. What sort of business is this?

 

 

 

 

Ended up sorting it myself, problems with customer migration that VF is experiencing at the moment. App is good though!


149 posts

Master Geek

Trusted
Vodafone NZ
Subscriber

  # 2206824 29-Mar-2019 08:53
Send private message quote this post

Hi @JPNZ,

 

 

 

Apologies for your app setup experience.  We're in the process of changing all our account management and billing over to one system and your desired experience (a simple email with all the login details required) is what should be happening.  We're in the process of sorting this out asap, should be fixed soon (if not already overnight).

 

 

 

Hamish 





Hamish


188 posts

Master Geek


  # 2209153 1-Apr-2019 23:22
Send private message quote this post

sansom:

 

Hi @JPNZ,

 

 

 

Apologies for your app setup experience.  We're in the process of changing all our account management and billing over to one system and your desired experience (a simple email with all the login details required) is what should be happening.  We're in the process of sorting this out asap, should be fixed soon (if not already overnight).

 

 

 

Hamish 

 

 

 

 

Hi Hamish, yea it was less than ordinary experience. The fact that I already had a VF Mobile account and a My VF login, I was never sent a Email with login details and only calling the call centre I was told what my VF generated username was. I didn't even end up using it as my VF TV app ended up working with my mobile my vodafone login even though they said it wouldn't... 

 

Messy from start to finish. Never got a call or email when switching to say what I should do with my Sky box either (I returned it on my own accord) then a sky field agent called me today asking where my box was. The whole thing has a LOT to be improved on


10 posts

Wannabe Geek


  # 2214525 10-Apr-2019 17:04
One person supports this post
Send private message quote this post

I can confirm i just spoke with Andy and he offered me a solid deal

12 Months Sky Starter/Entertainment (min 6 months)
Sports
My Sky
Hd (included anyway)
12 months Soho (For GOT)

$48.99

If you cancel if going through him after your finished its only 60 day stand down from initiating cancellation rather than 90 days

This is prob the best deal iv recieved and he is a very pleasant chap to deal with highly recommend.. i was getting sick of using Kayo + VPN which costs nearly the same anyway. Probably $10 difference

His details are below (hes been with Sky for 25 years)

Andy Purcell
027 - 473 - 3325
0800 759 489 (0800 SkyGuy)





3028 posts

Uber Geek

Trusted

  # 2214526 10-Apr-2019 17:05
Send private message quote this post

Nice deal, but I thought Soho was free when you have Entertainment + Sport/Movies ?


 
 
 
 


10 posts

Wannabe Geek


  # 2214527 10-Apr-2019 17:11
Send private message quote this post

I think thats like only a 3 month length for Soho i maybe wrong? But hes giving it for length of deal. Im not bothered anyway hes pretty flexible with his deals.. can chop and change it up a bit.

1796 posts

Uber Geek


  # 2214548 10-Apr-2019 18:03
Send private message quote this post

DjShadow:

 

Nice deal, but I thought Soho was free when you have Entertainment + Sport/Movies ?

 

 

It is but still a good deal, approx normal costs: Sky starter & Entertainment Around $50, Sport $30, and MySky recording $15, SoHo Free.

 

So getting what would approx cost $95 for under $50. I'm assumimg the MySky part of offer includes recording.


18162 posts

Uber Geek

Trusted

  # 2214607 10-Apr-2019 19:48
Send private message quote this post

KingKunta: I can confirm i just spoke with Andy and he offered me a solid deal

12 Months Sky Starter/Entertainment (min 6 months)
Sports
My Sky
Hd (included anyway)
12 months Soho (For GOT)

$48.99

If you cancel if going through him after your finished its only 60 day stand down from initiating cancellation rather than 90 days

This is prob the best deal iv recieved and he is a very pleasant chap to deal with highly recommend.. i was getting sick of using Kayo + VPN which costs nearly the same anyway. Probably $10 difference

His details are below (hes been with Sky for 25 years)

Andy Purcell
027 - 473 - 3325
0800 759 489 (0800 SkyGuy)




 

 

 

You should NOT post contact details, unless Andy says its ok


18162 posts

Uber Geek

Trusted

  # 2214619 10-Apr-2019 20:06
Send private message quote this post

DjShadow:

 

Nice deal, but I thought Soho was free when you have Entertainment + Sport/Movies ?

 

 

Ive got Entertainment and Sport for ever, just checked, I have both SOHO's . My god, Fonzie is on, in the title Barry, He is about 70 (years, not the cool factor)


277 posts

Ultimate Geek

Lifetime subscriber

  # 2214621 10-Apr-2019 20:10
One person supports this post
Send private message quote this post

I got this deal fairly recently and Andy asked me to pass on his contact details to anyone who is interested

18162 posts

Uber Geek

Trusted

  # 2214627 10-Apr-2019 20:19
Send private message quote this post

larknz: I got this deal fairly recently and Andy asked me to pass on his contact details to anyone who is interested

 

In that case all good. Privacy is a big deal these days, but if he said that, all good. 

 

[standing down!]


10 posts

Wannabe Geek


  # 2214740 11-Apr-2019 02:52
One person supports this post
Send private message quote this post

Yup he also told me pass on details to anyone who may want a deal

2858 posts

Uber Geek

Trusted
Lifetime subscriber

  # 2217314 15-Apr-2019 12:33
Send private message quote this post

I just signed up with Andy for the same deal. Very quick and painless. Seems very good to deal with.




My views (except when I am looking out their windows) are not those of my employer.

1 | ... | 51 | 52 | 53 | 54 | 55 | 56 | 57 | 58 | 59 | 60 | 61 | 62 | 63
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

LG Electronics begins distributing the G8X THINQ
Posted 24-Oct-2019 10:58


Arlo unveils its first video doorbell
Posted 21-Oct-2019 08:27


New Zealand students shortlisted for James Dyson Award
Posted 21-Oct-2019 08:18


Norton LifeLock Launches Norton 360
Posted 21-Oct-2019 08:11


Microsoft New Zealand Partner Awards results
Posted 18-Oct-2019 10:18


Logitech introduces new Made for Google keyboard and mouse devices
Posted 16-Oct-2019 13:36


MATTR launches to accelerate decentralised identity
Posted 16-Oct-2019 10:28


Vodafone X-Squad powers up for customers
Posted 16-Oct-2019 08:15


D Link ANZ launches EXO Smart Mesh Wi Fi Routers with McAfee protection
Posted 15-Oct-2019 11:31


Major Japanese retailer partners with smart New Zealand technology IMAGR
Posted 14-Oct-2019 10:29


Ola pioneers one-time passcode feature to fight rideshare fraud
Posted 14-Oct-2019 10:24


Spark Sport new home of NZC matches from 2020
Posted 10-Oct-2019 09:59


Meet Nola, Noel Leeming's new digital employee
Posted 4-Oct-2019 08:07


Registrations for Sprout Accelerator open for 2020 season
Posted 4-Oct-2019 08:02


Teletrac Navman welcomes AI tech leader Jens Meggers as new President
Posted 4-Oct-2019 07:41



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.