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46 posts

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# 177397 1-Aug-2015 03:57
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Just about every time I log into Sky from a different location (using the same laptop) I get told that it is a different device! This is especially true of hotels.....I go to my list of devices and it lists three Mozilla Windows 11.0 as registered which are all the same laptop!!!!

Emails various to Sky usually result in them 'resetting' my device count after about 48hrs but the same problem then happens after 3 more log-ins! Not to mention that I have obviously missed out on the sporting event I wanted to watch!

This problem occurs whilst travelling in NZ but seems even more problematic when overseas - and even worse Sky seems to have got smarter about VPNs as my paid VPN (with a NZ server) also now gets geo blocked (if I ever manage to log-in on my 'new' device!)

Have others had similar issues and encountered a way to solve them? Sky's responses to complains is the all to familiar "Sky Go is a complimentary service to our customers rather than a paid service in of itself. Accordingly, if it doesn't work as promised then we don't really care!" (not actual response but close enough!)


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5132 posts

Uber Geek
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  # 1356453 1-Aug-2015 05:41
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my solution was to cancel my subscription

924 posts

Ultimate Geek
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  # 1356458 1-Aug-2015 06:46
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All of the above has occurred to me. The RWC will be my last hurrah with SKY.......until 4 years later.


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Ultimate Geek
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  # 1356467 1-Aug-2015 07:33
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If you travel lots and want sky get a slingbox. 

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  # 1356927 2-Aug-2015 07:35
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psychnurse: If you travel lots and want sky get a slingbox. 

Indeed....looks like a much better option than paying $99 pa for a VPN to access an unreliable SkyGo. I think a slingbox might be my next purchase when back in the US in a few weeks time.

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