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17626 posts

Uber Geek

Trusted

  # 1560995 27-May-2016 21:46
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JamjarsNZ:

 

tdgeek:

 

Gwilson:

 

i have the same issue - how do we get a refund?

 

 

 

 

Cut them some slack Its a 1.0 release but they are trying. 

 

 

 

 

I don't think it is unreasonable to ask for a refund for a product that you have not received. My parents have paid to watch the rugby tonight and have not been able to so far. Why should they have to fund a 1.0 release as you call it?

 

Fanpass has worked seamlessly for me in they past few months. There is obviously a hiccup here, there should be a refund. 

 

 

Fully agree, as will Sky


77 posts

Master Geek


  # 1561017 27-May-2016 22:29
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Just want to advise that Sky have contacted me and have put things right.  Very quick response and much appreciated.  Thank you.


 
 
 
 


7 posts

Wannabe Geek


  # 1561021 27-May-2016 22:33
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They have got hold of me also and sorted it all. Happy with the response as I can understand this sort of stuff can happen. Thanks Fanpass folks. 


18 posts

Geek


  # 1561078 28-May-2016 08:25
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I actually had a great experience with $5 Friday, worked well in the web browser, Smart TV app and iOS. The audio was out of sync on the Samsung app. I settled on watching the games on the big screen via the AppleTV once the wife and kids were finished with Kiwi Living.


59 posts

Master Geek


  # 1561097 28-May-2016 09:33
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Horza:

 

They have got hold of me also and sorted it all. Happy with the response as I can understand this sort of stuff can happen. Thanks Fanpass folks. 

 

 

 

 

Did they send an email? My folks have not heard anything from SKY yet.


436 posts

Ultimate Geek


  # 1561140 28-May-2016 11:41
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ChristieL:

 

Hi guys - FAN PASS team here. Glad you are enjoying the $5 Friday offer. We have also just launched on Samsung TVs 2013 and newer - the FAN PASS app should appear in the Samsung Smart TV Hub store.

 

 

 

 

Hi. Is a Fan Pass app on the way for Panasonic tv's?


78 posts

Master Geek


  # 1566123 5-Jun-2016 18:10
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Can anyone access Fan pass at all at the moment? Tried on Chrome and Firefox and keep getting a connection error.

 
 
 
 


29 posts

Geek


  # 1566155 5-Jun-2016 18:58
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DarkCypher: Can anyone access Fan pass at all at the moment? Tried on Chrome and Firefox and keep getting a connection error.

 

 

 

Not working for me either on Slingshot or Vodafone 3G. First time with issues.


48 posts

Geek


  # 1566297 6-Jun-2016 10:19
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DarkCypher: Can anyone access Fan pass at all at the moment? Tried on Chrome and Firefox and keep getting a connection error.


The storms in Sydney took out some of AWS for a period which affected Fan Pass. Apologies.

48 posts

Geek


  # 1566299 6-Jun-2016 10:21
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batdan:

DarkCypher: Can anyone access Fan pass at all at the moment? Tried on Chrome and Firefox and keep getting a connection error.


 


Not working for me either on Slingshot or Vodafone 3G. First time with issues.




The storms in Sydney took out some of AWS for a period which affected Fan Pass. Apologies.

48 posts

Geek


  # 1566303 6-Jun-2016 10:25
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butlerboy:

ChristieL:


Hi guys - FAN PASS team here. Glad you are enjoying the $5 Friday offer. We have also just launched on Samsung TVs 2013 and newer - the FAN PASS app should appear in the Samsung Smart TV Hub store.



 


Hi. Is a Fan Pass app on the way for Panasonic tv's?



Hi,

Unfortunately we don't have a Panasonic App yet but it is on our radar. Apple TV is next on our hitlist.
In the meantime I can recommend chromecast as a great way to get Fan Pass to the big screen in the best quality available.

Cheers
Alex

17626 posts

Uber Geek

Trusted

  # 1566305 6-Jun-2016 10:30
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SeymourScagnetti:
butlerboy:

 

ChristieL:

 

 

 

Hi guys - FAN PASS team here. Glad you are enjoying the $5 Friday offer. We have also just launched on Samsung TVs 2013 and newer - the FAN PASS app should appear in the Samsung Smart TV Hub store.

 

 

 

 

 

 

 

 

 

 

Hi. Is a Fan Pass app on the way for Panasonic tv's?

 



Hi,

Unfortunately we don't have a Panasonic App yet but it is on our radar. Apple TV is next on our hitlist.
In the meantime I can recommend chromecast as a great way to get Fan Pass to the big screen in the best quality available.

Cheers
Alex

 

Hi Alex

 

Any time frame on the ATV4 app? Weeks?

 

 


48 posts

Geek


  # 1566339 6-Jun-2016 11:00
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tdgeek:

SeymourScagnetti:
butlerboy:


ChristieL:


 


Hi guys - FAN PASS team here. Glad you are enjoying the $5 Friday offer. We have also just launched on Samsung TVs 2013 and newer - the FAN PASS app should appear in the Samsung Smart TV Hub store.


 



 


 


 


Hi. Is a Fan Pass app on the way for Panasonic tv's?




Hi,

Unfortunately we don't have a Panasonic App yet but it is on our radar. Apple TV is next on our hitlist.
In the meantime I can recommend chromecast as a great way to get Fan Pass to the big screen in the best quality available.

Cheers
Alex


Hi Alex


Any time frame on the ATV4 app? Weeks?


 



We have a build in the office which looks awesome but there is still quite a lot of testing to go before we'd feel happy submitting it to Apple.

We'll let you know closer to the time.

38 posts

Geek


  # 1567336 7-Jun-2016 18:58
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Anybody else having problems with FanPass this evening ?


17626 posts

Uber Geek

Trusted

  # 1567373 7-Jun-2016 19:03
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axxaa:

 

Anybody else having problems with FanPass this evening ?

 

 

I just fired it up, all fine. Do you mean playing not well, or not playing or starting?


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