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183 posts

Master Geek
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  Reply # 1610883 12-Aug-2016 18:52
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networkn:

 

tripp:

 

Skygo is a free non charged service if you have sky.

 

Also you might find the Sky Rio app a bit better if you have issues with skygo

 

Play store

 

https://play.google.com/store/apps/details?id=tv.obs.ovp.android.SNZGEN

 

Also on iOS

 

 

 

 

I am not sure about how the law would treat it, in terms of it being non-charged. If it's included as part of a subscription and not sold separately, I am pretty sure legally it's bound by the services of the subscription it was parented from and therefore must be "fit for purpose".

 

It's potentially possible I'd expect, for a customer to make a complaint based on the fact that the SkyGo app is a key reason for their subscription to Sky and this would be pretty compelling from a legal investigation standpoint. 

 

I'll check the Olympics app, thanks. 

 

 

 

 

Sorry to be a little late to this discussion.

 

I had a chat with the Consumers Institute after SkyGo failed the last time. Their opinion is that SkyGo is not a free add on any more and it is now a part of the subscription. As such, it is subject to the CGA and, as a result, Sky cannot use terms and conditions to get themselves out of the requirement to provide something that is fit for purpose. Obviously, they cannot be held responsible for problems outside of their control, like your own internet connection, but the system should be reliable. The case is strengthened if you use SkyGo as a key part of your subscription (as @networkn alluded to).

 

Their recommendation is to lodge a complaint with Sky in the first instance and then, when you get the inevitable refusal to deal with your complaint, with the Commerce Commission. Until consumers start to lodge complaints over Sky's monopoly abuse then nothing will be done about it.


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Uber Geek
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  Reply # 1610897 12-Aug-2016 19:21
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sbowness:

 

networkn:

 

tripp:

 

Skygo is a free non charged service if you have sky.

 

Also you might find the Sky Rio app a bit better if you have issues with skygo

 

Play store

 

https://play.google.com/store/apps/details?id=tv.obs.ovp.android.SNZGEN

 

Also on iOS

 

 

 

 

I am not sure about how the law would treat it, in terms of it being non-charged. If it's included as part of a subscription and not sold separately, I am pretty sure legally it's bound by the services of the subscription it was parented from and therefore must be "fit for purpose".

 

It's potentially possible I'd expect, for a customer to make a complaint based on the fact that the SkyGo app is a key reason for their subscription to Sky and this would be pretty compelling from a legal investigation standpoint. 

 

I'll check the Olympics app, thanks. 

 

 

 

 

Sorry to be a little late to this discussion.

 

I had a chat with the Consumers Institute after SkyGo failed the last time. Their opinion is that SkyGo is not a free add on any more and it is now a part of the subscription. As such, it is subject to the CGA and, as a result, Sky cannot use terms and conditions to get themselves out of the requirement to provide something that is fit for purpose. Obviously, they cannot be held responsible for problems outside of their control, like your own internet connection, but the system should be reliable. The case is strengthened if you use SkyGo as a key part of your subscription (as @networkn alluded to).

 

Their recommendation is to lodge a complaint with Sky in the first instance and then, when you get the inevitable refusal to deal with your complaint, with the Commerce Commission. Until consumers start to lodge complaints over Sky's monopoly abuse then nothing will be done about it.

 

 

An interesting opinion from the Consumers Institute.  Can we debate a few hypothetical questions from this?

 

- What proportion of the Basic monthly fee could be attributable to SkyGo?  And what reduction in the Basic package would result from Sky pulling SkyGo completely?  

 

- Would we see behaviour similar to, say, the airlines?  If your special meal doesnt come during your flight then they give you a voucher to use on your next service (I think AirNZ gave me 40 Airdollars from the last time they didnt pack my request) - cold comfort for food on a long-haul flight.  So would Sky give a deminimus discount on your next monthly bill?  Again cold comfort for SkyGo falling over on the live event that you wanted to see but would never be repeated again - and even colder comfort for the majority of SkyGo users that are using their cousins/brothers/mates login - as they would get the discount and not the person inconvenienced!

 

- Would Sky pull the product completely for live sports and keep the other channels?  And force those out-of-home viewers to buy FanPass for the single event that they want to see?  Ouch.

 

None would be popular moves but Sky is not known for its popularity.  And do you think that these may be more likely responses than actually spending money to beef up capability?


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  Reply # 1611014 13-Aug-2016 05:13
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profrink:

 

Apsattv:

 

I think they are holding back showing the live clean obs video streams on Skys Olympics site as they don't want Fairfax getting video coverage from it.

 

http://www.stuff.co.nz/business/83055849/sky-tv-battle-with-fairfax-over-olympics-rights-continues

 

 

 

By that theory, they should temporarily shut down their satellite service too. It's not hard to rip that video feed either. If that's actually why it's down, that's insane.

 

I've solved my issues by just re-broadcasting a SKY satellite feed to a private Youtube channel, in full HD glory.

 

 

The 26 live streams for Sky customers are on their Olympics app and also suppose to be on their olympics page. I expect they are clean feeds from the broadcast host e.g no logo, same as the one in the Aussie app.

 

I think they won't want Fairfax having easy access to high quality streams via the desktop since it doesn't have the Skys logo on it.

 

There is a great thread over here about the aussie streams and how to get at them

 

http://forums.whirlpool.net.au/forum-replies.cfm?t=2552262&p=42

 

 

 

 

 

 

 

 

 

 

 

 


2066 posts

Uber Geek
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Lifetime subscriber

  Reply # 1611018 13-Aug-2016 07:36
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App streams have a Sky Sport bug on top right.





Ross

 

Spark FibreMAX using Mikrotik CCR1009-8G-1S-1S+

 


Speed Test


234 posts

Master Geek
+1 received by user: 39


  Reply # 1611029 13-Aug-2016 09:09
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Apsattv:

profrink:


Apsattv:


I think they are holding back showing the live clean obs video streams on Skys Olympics site as they don't want Fairfax getting video coverage from it.


http://www.stuff.co.nz/business/83055849/sky-tv-battle-with-fairfax-over-olympics-rights-continues


 


By that theory, they should temporarily shut down their satellite service too. It's not hard to rip that video feed either. If that's actually why it's down, that's insane.


I've solved my issues by just re-broadcasting a SKY satellite feed to a private Youtube channel, in full HD glory.



The 26 live streams for Sky customers are on their Olympics app and also suppose to be on their olympics page. I expect they are clean feeds from the broadcast host e.g no logo, same as the one in the Aussie app.


I think they won't want Fairfax having easy access to high quality streams via the desktop since it doesn't have the Skys logo on it.


There is a great thread over here about the aussie streams and how to get at them


http://forums.whirlpool.net.au/forum-replies.cfm?t=2552262&p=42


 


 


 


 


 


 



Thanks, I'm aware of how the OBS white label product for providers works.

Regardless, if they have actually shut down a service because of this issue with Fairfax (which lets be honest looks more and more likely with each day that passes) that is an extremely ridiculous way to proceed.

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