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Topic # 240186 25-Aug-2018 11:26
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Hi Guys

 

We have a sales lead who has called us complaining about his current broadband provider and wants to switch over to us. Normally I would be happy to accept a new subscriber, but his reason he is unhappy with his broadband provider is weird. 

 

The issue is that sky constantly has picture problems....

 

He seems to think he is streaming, but from memory, when I personally had sky, the half picture blockyness was a satelite signal. I dont think its a streaming issue. I dont even know if sky sport 2 could be streamed online?

 

I cant get him to clearly explain to me how his media system is set up so I am not sure if i want to take on the customer and then have him disappointed that his issue is not fixed. 

 

 

 

 

 





Ray Taylor
Taylor Broadband (rural hawkes bay)
www.ruralkiwi.com

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  Reply # 2078943 25-Aug-2018 11:36
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If it's DVB-S with a borderline signal you can get similar sort of things. There would generally be a predictable pattern to it though, so temperature related / rain / wind / specific channels (transponders).

 

Could also be watching via VodaTV / Sky Go / Fanpass though.


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  Reply # 2078947 25-Aug-2018 11:49
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Logo and score are too close to the edge.

Dodgy Kodi box per chance and therefore doesn't want to go into details...

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  Reply # 2078952 25-Aug-2018 11:58
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Oblivian: Logo and score are too close to the edge.

Dodgy Kodi box per chance and therefore doesn't want to go into details...


He is probably using one of those My Box devices. And probably doesn't know that he is watching a pirated stream.





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  Reply # 2079202 25-Aug-2018 22:21
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It looks like low res sky go, feed to a tv set then set to fill the screen. The corruption just look like any other type of mpg2  video disrutption the same as you would see on satellite.

 

 




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  Reply # 2079207 25-Aug-2018 23:11
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He sent me a photo of his sky decoder - its a mysky HDi box. 

 

However the remote is a bose brand - which means if we take this guy on as a customer, we are going to be the first point of call for every single problem he has. It also explains his inability to understand the difference between internet streaming and satellite. 

 

Thanks @apsattv for confirming it does look like satelite interference, I'll tell him we cant solve the issue unless he gets our recommended home theatre guy out first to look at the signal issues so we can deflect being the first point of call. 





Ray Taylor
Taylor Broadband (rural hawkes bay)
www.ruralkiwi.com

There is no place like localhost
For my general guide to extending your wireless network Click Here




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  Reply # 2079208 25-Aug-2018 23:22
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The Responsibilty for the issue lays with SKY most like their dish needs a tweak or a new LNBF

 

 

 

 


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  Reply # 2079210 26-Aug-2018 00:15
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Could it be cellular interferance with the L band from the dish? Have seen some of the rural wireless installs put antennas stupidly close to other gear on the roof.





Richard rich.ms

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  Reply # 2079232 26-Aug-2018 08:48
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Tell him to disconnect his broadband connection. If the picture stays then he isn't streaming and has signal problems.


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  Reply # 2079253 26-Aug-2018 09:45
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Maybe take him on, and covertly send the satellite guy out to align it....  But as implied, all of a sudden you own everything TV and internet from here on.


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  Reply # 2079501 27-Aug-2018 04:29
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I don't see what the problem is , tell them to phone sky and sky will send out a tech to fix it.

 

 


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