kharris: Not sure it will get better as it is the old fanpass app with more channels rebadged. For program info go to watch live and then down to the guide and you can scroll across. If you want to watch later you can airplay from your phone. Not perfect but at least you can watch delayed.
Maybe it will get better, now that they've bought RugbyPass.com. Hopefully they lift functionality like 'Start from Beginning', out of there.
No idea how that is related Rugbypass.com is a foreign investment, its customers are 62 other countries