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kharris
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  #2564460 15-Sep-2020 15:55
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Has anyone raised a support ticket with sky asking about the quality difference between SSN and Sky go?




Kirk


kharris
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  #2565728 16-Sep-2020 10:32
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kharris: Has anyone raised a support ticket with sky asking about the quality difference between SSN and Sky go?


I assume by the lack of response that no one has raised this directly with Sky support. I can’t do so as I don’t have sky go to compare to.

I would suggest a support ticket would be a better option that raising yet another thread on the subject.




Kirk


joshyboy007
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  #2565735 16-Sep-2020 10:36
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I'm pretty sure someone has and they were told it would be brought up with the main team...but nothing came of it.

It's still my most major gripe with SSN and has been for the whole duration it's been available.

 

Clear difference and no real answers as to why?!

I too will be cancelling after my NRL Pass expires - just not worth it at all for sub standard quality




ARIKIP
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  #2567447 18-Sep-2020 12:55
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tdgeek:

 

I still feel that if SSN rocked, they would see more churn from Sky To SSN

 

 

Im one of the people thinking about doing that. Been thinking of going the 7 day trial to check myself but from what i have read here the picture is terrible...especially in comparison to Sky Go which i currently use from an IPAD to ATV 4K in the bedroom. The image is quite excellent. Im a League/Union/Netball/Supercars type of guy so currently paying $70-80 just for Sport via Satellite. Heres hoping Sky ups their game on SSN.

 

 


JonnyCam
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  #2567724 18-Sep-2020 16:17
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ARIKIP:

tdgeek:


I still feel that if SSN rocked, they would see more churn from Sky To SSN



Im one of the people thinking about doing that. Been thinking of going the 7 day trial to check myself but from what i have read here the picture is terrible...especially in comparison to Sky Go which i currently use from an IPAD to ATV 4K in the bedroom. The image is quite excellent. Im a League/Union/Netball/Supercars type of guy so currently paying $70-80 just for Sport via Satellite. Heres hoping Sky ups their game on SSN.


 



I'm watching the abs vs aussie on ssn right now, and the picture looks great.
This is via the Samsung TV app, but I've noticed the android app on a mibox 4 can be jerky at times

My Sony TV usually looks good, but I distribute the mibox signal to all of my tvs (just using what I had in place for sky Hdmi) for those times where the wife and I are watching a game in different rooms


Device dependant maybe, or source material

ARIKIP
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  #2567751 18-Sep-2020 17:22
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Thanks for that JohnnyCam. Ill give it a trial this weekend and check it out for myself. Ill run it either via the App on my LG OLED or via an ATV 4K. 


Hemi88
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  #2568035 19-Sep-2020 13:53
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Is anyone else having problems with Sky sport now with tvOS 14 the swipe up for the channels is not working and sometimes when I go back to the menu it just crashes the video still plays fine though



kharris
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  #2568109 19-Sep-2020 16:45
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Hemi88: Is anyone else having problems with Sky sport now with tvOS 14 the swipe up for the channels is not working and sometimes when I go back to the menu it just crashes the video still plays fine though


Swipe up for channels is not working but I never used to use it so I don’t know how well it worked before.




Kirk


JonnyCam
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  #2568156 19-Sep-2020 17:03
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ARIKIP:

Thanks for that JohnnyCam. Ill give it a trial this weekend and check it out for myself. Ill run it either via the App on my LG OLED or via an ATV 4K. 



Naki vs Canterbury on the same Samsung TV is a little worse. (jerky)

Wonder if its related to live and replay?

Or the 2019 Aus vs nz was recorded at a better frame rate?

kharris
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  #2568159 19-Sep-2020 17:06
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kharris:
Hemi88: Is anyone else having problems with Sky sport now with tvOS 14 the swipe up for the channels is not working and sometimes when I go back to the menu it just crashes the video still plays fine though


Swipe up for channels is not working but I never used to use it so I don’t know how well it worked before.


I have raised a ticket for this with SSN Support. I also asked if the could explain the difference in quality between SSN and sky go.




Kirk


kharris
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  #2568202 19-Sep-2020 17:15
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The live picture is not great at times on my Apple TV. Grass looks terrible on wide moving shots. Can be blocky and jerky

But isn’t the Naki doing well!




Kirk


Hemi88
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  #2568217 19-Sep-2020 17:44
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kharris: The live picture is not great at times on my Apple TV. Grass looks terrible on wide moving shots. Can be blocky and jerky

But isn’t the Naki doing well!
I haven’t experienced any stuttering that I can tell but the grass is a bit blocky at times the swipe up for channels did work before maybe just have to wait for update

kharris
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  #2578740 3-Oct-2020 22:33
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Watching the NRL tonight and the feed seems to pause every 10 minutes or so. I have to go back to the menu and restart the program. Has anyone else been having similar issues?




Kirk


Stu1
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  #2578741 3-Oct-2020 22:49
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kharris: Watching the NRL tonight and the feed seems to pause every 10 minutes or so. I have to go back to the menu and restart the program. Has anyone else been having similar issues?


It froze about 6 times during the nba final not impressed can’t ring them and no response to live chat after 20 mins very p@@@ off at the service today

kharris
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  #2578747 4-Oct-2020 00:36
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Stu1:
kharris: Watching the NRL tonight and the feed seems to pause every 10 minutes or so. I have to go back to the menu and restart the program. Has anyone else been having similar issues?


It froze about 6 times during the nba final not impressed can’t ring them and no response to live chat after 20 mins very p@@@ off at the service today


It’s been happening all night. So annoying!




Kirk


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