Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

2112 posts

Uber Geek

Lifetime subscriber

#265412 20-Jan-2020 15:47
Send private message

I lost my credit card so have been paying bill manually with new one.


I've canceled multi room around that time and other services so had a few months credit.


Then when on phone when I was canceling the $5 Christmas services that at full price cost $60 plus startup vs $15 plus start up was querying why balance after credit higher then expected, looked like payment due in December, when looking through after phone call found last Email in Primary folder was in October which was last month I paid.


I found the bill once off phone in spam on Gmail, after all these years getting Sky bill ok suddenly it randomly goes into Spam?


I mark it as not Spam, it goes back to Primary but now in Red at top it has "Be careful with this message. This message has a 'from' address in but has failed's required tests for authentication.


The bill looks genuine, the pdf match's login on my account with Sky, so wonder why gmail not liking it and if happening with all their bills for everyone.


Yeah if I had recurring payment not a problem, but not good bills disappearing. Spam gets auto deleted after a month.


Account all paid up and looks like no probs with missing December one, just more a concern their billing emails are not getting through on Gmail.

Create new topic
3164 posts

Uber Geek

Lifetime subscriber

  #2402473 20-Jan-2020 16:04
Send private message

Contact Sky and tell them to sort out their emailing as it's probably a SPF/DKIM rule preventing the email from being validated.

To me it's very poor that any service provider would have not tested Gmail beforehand.


3257 posts

Uber Geek


  #2402534 20-Jan-2020 16:28
Send private message

Interesting this thread came up, had a sky account with go to spam also


2112 posts

Uber Geek

Lifetime subscriber

  #2402543 20-Jan-2020 16:51
Send private message

I contacted them, they sent through last bill and it arrived ok, though I wonder if manual sends go through a different system.


At bottom it had This Email has been scanned by Symantec Email which isn't on their auto bills.


They also said some settings on Email applics can change and to check settings, plus sometimes email just goes to spam outside of their control, I did point out 3 months in a row of bills have gone to Spam.

Create new topic

News »

Pre-orders for Huawei MateBook 13 open now
Posted 14-Aug-2020 14:26

Freeview On Demand app launches on Sony Android TVs
Posted 6-Aug-2020 13:35

UFB hits more than one million connections
Posted 6-Aug-2020 09:42

D-Link A/NZ extends COVR Wi-Fi EasyMesh System series with new three-pack
Posted 4-Aug-2020 15:01

New Zealand software Rfider tracks coffee from Colombia all the way to New Zealand businesses
Posted 3-Aug-2020 10:35

Logitech G launches Pro X Wireless gaming headset
Posted 3-Aug-2020 10:21

Sony Alpha 7S III provides supreme imaging performance
Posted 3-Aug-2020 10:11

Sony introduces first CFexpress Type A memory card
Posted 3-Aug-2020 10:05

Marsello acquires Goody consolidating online and in-store marketing position
Posted 30-Jul-2020 16:26

Fonterra first major customer for Microsoft's New Zealand datacentre
Posted 30-Jul-2020 08:07

Everything we learnt at the IBM Cloud Forum 2020
Posted 29-Jul-2020 14:45

Dropbox launches native HelloSign workflow and data residency in Australia
Posted 29-Jul-2020 12:48

Spark launches 5G in Palmerston North
Posted 29-Jul-2020 09:50

Lenovo brings speed and smarter features to new 5G mobile gaming phone
Posted 28-Jul-2020 22:00

Withings raises $60 million to enable bridge between patients and healthcare
Posted 28-Jul-2020 21:51

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.