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#269920 14-Apr-2020 22:05
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Trying to add a device to Neon and I've discovered that our two Samsung TVs appear in the device list twice.

By model number, and a second entry for each device which is a MAC address followed by the name we have given the TV in Neon's device list.

I spotted the duplication, so deleted one of the model numbers. I had that TV on, and it immediatelyre-registeted in the Neon device list, so now its full again and I can't ad a device for 30 days.

The MAC address entries have older join dates that the model numbers. Does that mean that Neon are no longer recognising devices in this way and if I delete a MAC address entry it won't re-register?




Mike

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  #2461546 15-Apr-2020 07:16
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I had the same problem, but only on devices that I had sideloaded the Neon apk to, so 3 devices had maxed out the 5 device limit. In the end I called Neon and got them to remove the duplicates. Now we neon on our phones only and cast the app to my Mi Box.


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  #2461624 15-Apr-2020 09:10
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I had all sorts of issues with this...mostly with my iMac - different browsers (my fault) then MAC address/device duplication. 

 

iPads and iPhones are ultimately my preferred method now. 





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  #2461628 15-Apr-2020 09:17
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Thanks both I'll give Neon a call.





Mike

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  #2485873 18-May-2020 20:39
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Disable/Forget the WiFi on your TV, use only cable

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