richms:Wow, this is the first time ever I have totally agreed with Richms! They have had plenty of time to plan and implement. Sky is and always has been the pits when it comes to customer service.
Nope, no patience for this, its the new normal and they have had a long time to deploy automations, sort out work from home, have additional shifts and extend hours they answer etc.
That there are still uncontrolled waiting times is fully on management for not adapting to the new reality.