Neon navigation seems broken on AppleTV.

Forums › Sky, Neon, Lightbox › Neon navigation seems broken on AppleTV.

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eracode

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#2972306 23-Sep-2022 20:44

^^As I said earlier, that’s their standard response on this issue: “Uninstall and reinstall the app”. That was the response I got in January and they’re still saying it. Totally bloody hopeless outfit.

Sometimes I just sit and think. Other times I just sit.

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FineWine

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#2985909 21-Oct-2022 16:52

I have just noticed that you can not even provide app feed back (review plus rating) via that TV app's info screen. The navigation is permanently stuck on the 5 star rating and no place to write review.

Nor can you leave a rating and review here: https://apps.apple.com/nz/app/neon-tv/id893849629

And if you provide feedback via https://www.apple.com/feedback/apple-tv/ that site is not really the place to report an app's problems. Plus my understanding that making a comment within Apples discussion forums is not the place either as Apple itself does not monitor or take on board what is written there.

So how do you let Apple know that there are serious problems with an app ??

Whilst the difficult we can do immediately, the impossible takes a bit longer. However, miracles you will have to wait for.

kharris

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#2985913 21-Oct-2022 17:01

FineWine:
I have just noticed that you can not even provide app feed back (review plus rating) via that TV app's info screen. The navigation is permanently stuck on the 5 star rating and no place to write review.

Nor can you leave a rating and review here: https://apps.apple.com/nz/app/neon-tv/id893849629

And if you provide feedback via https://www.apple.com/feedback/apple-tv/ that site is not really the place to report an app's problems. Plus my understanding that making a comment within Apples discussion forums is not the place either as Apple itself does not monitor or take on board what is written there.

So how do you let Apple know that there are serious problems with an app ??

Why would Apple care. This is a developer issue. Complain to neon support.

Kirk

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#2985917 21-Oct-2022 17:13

kharris:
FineWine:

I have just noticed that you can not even provide app feed back (review plus rating) via that TV app's info screen. The navigation is permanently stuck on the 5 star rating and no place to write review.

Nor can you leave a rating and review here: https://apps.apple.com/nz/app/neon-tv/id893849629

And if you provide feedback via https://www.apple.com/feedback/apple-tv/ that site is not really the place to report an app's problems. Plus my understanding that making a comment within Apples discussion forums is not the place either as Apple itself does not monitor or take on board what is written there.

So how do you let Apple know that there are serious problems with an app ??

Why would Apple care. This is a developer issue. Complain to neon support.

Because this is a developer who obviously is not following Apples own design guide lines, ignores user feedback and somehow has managed to get an app past Apples own reviewers, if it was reviewed, when said app has significant usability problems.

I expect these sorts of problems from google play store but not Apple.

Whilst the difficult we can do immediately, the impossible takes a bit longer. However, miracles you will have to wait for.

kharris

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#2985923 21-Oct-2022 17:35

I’ve just been in touch with neon support again

I was told that their developers are currently liaising with Apple to figure out what is causing the issue.

Not sure if this is a fob off or true but it differs from the standard response. There does not seem to be a resolution speed faster than slow with neon.

Kirk

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#2992789 7-Nov-2022 09:09

This is just hopeless now, I'm finding the Apple remote barely works any longer.

Neon support and Sky in general seem to find it hard to work within Apple TV's parameters. The SKY Sport Now app is not a great user experience either.

Benjip

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#2992866 7-Nov-2022 10:02

Glad to hear it's not just me. My captions are now stuck on permanently as I can't swipe down to disable them – so I ended up having to go into the Apple TV settings (not Neon settings) and change the subtitle font to the smallest possible, with no shadows etc., so I can barely see them.

Handsomedan

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#2992877 7-Nov-2022 10:24

I can't pause, FF or RW on Neon. I have to hit the menu button and go to the home screen to stop playback.

So annoying.

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Dulouz

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#2992950 7-Nov-2022 12:21

Both Neon and Sky Sport Now on Apple TV suck. I've cancelled Neon as a result and complained about the Sky Sport Now directly to Sky.

Amanon

kharris

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#2993046 7-Nov-2022 14:45

Benjip:
Glad to hear it's not just me. My captions are now stuck on permanently as I can't swipe down to disable them – so I ended up having to go into the Apple TV settings (not Neon settings) and change the subtitle font to the smallest possible, with no shadows etc., so I can barely see them.

Kirk

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#2993048 7-Nov-2022 14:47

Handsomedan:
I can't pause, FF or RW on Neon. I have to hit the menu button and go to the home screen to stop playback.

So annoying.

As a work around swipe down to reveal top menu. After hiding it again you should be able to pause/play FF etc.

Kirk

kharris

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#3004395 2-Dec-2022 01:02

Neon app upgraded on Apple TV to version 6.0.10

Navigation issues all seem to be fixed.
The player has also upgraded to use more native controls.

Subtitles can now be selected where available. The transition to the next episode works better too.

Kirk

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