It was interesting to read this article last week [paywalled]: Sky CEO’s sincere apology over TV Box troubles
A couple of quotes from the article:
"Sky CEO Sophie Moloney has issued a sincere apology for a raft of technical difficulties that have afflicted the company’s much-heralded new Sky Box and Sky Pod technologies."
"Undoubtedly there are some software issues that we are fixing that have caused customers issues that they didn’t have with the old experience."
At least it shows that Sky is aware that there are genuine problems, and is actively working on fixes.
I really do hope they solve the problems. I cancelled Sky and returned my Sky Pod when family members simply refused to use it any more. I'd really like to subscribe again, but I won't be doing that until such time that the software is in a significantly better state.
I'm not a Sky subscriber so can't speak as one, but I find it incomprehensible that they expect their customers to pay for such shoddy devices and support. They are a commercial (very!) enterprise. They have an obligation to ensure that their products work correctly before foisting them on unsuspecting customers. Anyone can make a mistake and the odd software glitch, especially in new products, is not exceptional or unreasonable, but expecting paying customers to act as beta testers is just ridiculous. Who wants to do business with a company that treats its customers this way?