Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




38 posts

Geek

Trusted

Topic # 42382 3-Oct-2009 13:24
Send private message

Last forum locked due to no further discussion on this topic.  However this is still an issue that's just started affecting my MySky HDi box.


I had MySky HDi installed 3 weeks ago and 70% of my recordings over the last week have suffered from exactly this same freezing/pixellate for 1 second every 6 seconds or so, and then skip forward a few seconds.  This affects the entire recording and renders it unwatchable.  Affects programmes recorded in wee hours when no other programmes are being watched or recorded, and no other cordless phone or wireless internet interference around.


I rang sky twice:
- first CSR followed the usual steps asking me to cycle the power, then press the reset etc.  This didn't change a thing.
- 2nd CSR listened to the issue, put me on hold for 3 minutes.  She's obviously found out that it was a known problem because she didn't attempt to do anything more except schedule a technician to come around on Monday.


I'll repost the outcome on Monday.   Anyone else heard of this issue?  Annoying bug.







Hamish

Create new topic
192 posts

Master Geek
+1 received by user: 3


  Reply # 260810 3-Oct-2009 14:11
Send private message

Overall our MySky HDi recordings have been perfect (expect for the odd clashing / series link bugs etc) but I wont hijack this post...

The only time we have freezing / pixellate / blank screens is during bad weather I know we had a bit of that this week in Auckland CBD. As you've had it going on longer I would take a stab in the dark and guess the dish could be slightly out of alignment? (seams half a degree can make all the difference).

The technician can confirm this on Monday for you, hope they find the cause and you can post back the fix for us all? :)

160 posts

Master Geek
+1 received by user: 1


  Reply # 260813 3-Oct-2009 14:51
Send private message

Yes, it sounds like a reception problem to me. A dish installer with a meter to measure signal strength and quality should be able to fix it.

 
 
 
 




38 posts

Geek

Trusted

  Reply # 260887 3-Oct-2009 23:07
Send private message

It's a highly regular stutter.... every 6 seconds, you could almost set your watch by it! Only ever have problems on playback, no issues with live viewing at all. It really feels like a disk/decoding error. but I'll make sure the Sky tech checks the signal levels coming from the dish.




Hamish



38 posts

Geek

Trusted

  Reply # 263013 10-Oct-2009 11:57
Send private message

Sky guy didn't ring on Monday as promised, and been too busy to get back in touch.

However, the problem has now stopped. Only change was moving my Vodafone HSDPA modem to the other side of the house... It was just below where the dish was located, so that was probably the problem?

Now looking to re-record Man on Wire again to replace the one ruined by stutter.




Hamish

Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

New Zealand Ministry of Education chooses Unisys for cloud-based education resourcing management system
Posted 22-Nov-2017 22:00


Business analytics software powers profits for NZ wine producers
Posted 22-Nov-2017 21:52


Pyrios strikes up alliance with Microsoft integrator UC Logiq
Posted 22-Nov-2017 21:51


The New Zealand IT services ecosystem - it's all digital down here
Posted 22-Nov-2017 21:49


Volvo to supply tens of thousands of autonomous drive compatible cars to Uber
Posted 22-Nov-2017 21:46


From small to medium and beyond: Navigating the ERP battlefield
Posted 21-Nov-2017 21:12


Business owners: ERP software selection starts (and finishes) with you
Posted 21-Nov-2017 21:11


Why I'm not an early adopter
Posted 21-Nov-2017 10:39


Netatmo launches smart home products in New Zealand
Posted 20-Nov-2017 20:06


Huawei Mate 10: Punchy, long battery life, artificial intelligence
Posted 20-Nov-2017 16:30


Propel launch Disney Star Wars Laser Battle Drones
Posted 19-Nov-2017 21:26


UFB killer app: Speed
Posted 17-Nov-2017 17:01


The case for RSS — MacSparky
Posted 13-Nov-2017 14:35


WordPress and Indieweb: Take control of your online presence — 6:30 GridAKL Nov 30
Posted 11-Nov-2017 13:43


Chorus reveals technology upgrade for schools, students
Posted 10-Nov-2017 10:28



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.