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  Reply # 277500 29-Nov-2009 16:02
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Oddly enough cordless phones are common and the info relating to the transponders that each type of phone takes out is also common, I just can't find it right now. Certainly it has been on geekzone in the past.




Ross

 

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  Reply # 277502 29-Nov-2009 16:05
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Moving base station may help, but best to simply turn off when issue arises. If problem disappears then it is obviously the phone.




Ross

 

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  Reply # 277503 29-Nov-2009 16:10
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Spyware: Moving base station may help, but best to simply turn off when issue arises. If problem disappears then it is obviously the phone.


Thanks, will test on an ad break :-) Go ABs!



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  Reply # 277504 29-Nov-2009 16:15
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Mar1:
Spyware: Moving base station may help, but best to simply turn off when issue arises. If problem disappears then it is obviously the phone.


Thanks, will test on an ad break :-) Go ABs!


So much for testing, the channels had come back inbetween already. But will test when the problem comes back, most probably the day after tomorrow...

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  Reply # 277509 29-Nov-2009 16:46
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Mar1: Thanks for the tip, Spyware. Is it enough if the base station is moved to another room?

I doubt that it is due to phone though as this is happening to more than one person exactly at the same time. Or maybe mickeydrip lives next door and I just don't know it?! Haha!



We are in Central Hawke's Bay, very hot and sunny again, which may have something to do with it???
P.S. It's all back on again now!!!



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  Reply # 280806 9-Dec-2009 14:05
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And the problems are going ooon and ooon and ooon...

At the moment I can just dream of Dr Phil. I get no Sky channels whatsoever. Signal strength is ok but there's absolutely nothing in the Quality bar. Tried detaching cordless phone & all, no help. Sky technical support booked for Fri again.



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  Reply # 280860 9-Dec-2009 15:43
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I am blown away by SKY's customer service :-)

I had booked a technician to come over on Friday morning to have a look, but I got a call 40 minutes ago from the lovely SKY lady saying the techie guy was in my area and was able to pop in already in 30 minutes. Yess! He came and determined the fault (probably knew what to look for due to similar complaints), fixed it, and left – it was all over and done with in 10 minutes!

It turns out there is a part in the dish unit called LNP or LNB or something, and that had just 'worn' out and gone grey. Apparently there's an old model of this part that keeps giving the techies (and customers) grief, and we had that part. It was 'only' 3 years old, but when exposed to sun or elements it just stops functioning properly.

I am so glad it's all fixed! So go ahead and book the technician even if your channels come back. It's probably what I had. Sweet!

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  Reply # 281017 9-Dec-2009 21:17
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dead LNB would cause you all sorts of grief. In simple terms the job of the LNB is to collect the signal from the dish and put it down the wire to your decoder, so if that's broken you can see what'll happen!!


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  Reply # 281070 10-Dec-2009 01:12
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Mar1: I am blown away by SKY's customer service :-)

 He came and determined the fault (probably knew what to look for due to similar complaints), fixed it, and left – it was all over and done with in 10 minutes!

It turns out there is a part in the dish unit called LNP or LNB or something, and that had just 'worn' out and gone grey. Apparently there's an old model of this part that keeps giving the techies (and customers) grief, and we had that part. It was 'only' 3 years old, but when exposed to sun or elements it just stops functioning properly


Hi Mar1,

Sky first encountered this problem about 12 months ago whereby some of their dual LNBs (which are expected to operate trouble-free for 8-10 years at least) started taking down groups of channels on a hot sunny day. Some enterprising customers have found that throwing a bucket of water over the LNB cools it down and keeps it operating until the Sky installer turns up!

Sorry, I've only just read this topic otherwise I would have let you know.
 
Cheers,  Wild Bill.



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  Reply # 281092 10-Dec-2009 07:42
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Hi WildBill, thanks for your reply!
Oh well, it's not about the destination, it's about the journey :-)

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  Reply # 281098 10-Dec-2009 08:35
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Lucky for Sky our current weather patterns does not include warm sunny days :)

Except where Mari lives :)

Have a good day

Cyril

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  Reply # 281111 10-Dec-2009 09:47
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WildBill:
Mar1: I am blown away by SKY's customer service :-)

 He came and determined the fault (probably knew what to look for due to similar complaints), fixed it, and left – it was all over and done with in 10 minutes!

It turns out there is a part in the dish unit called LNP or LNB or something, and that had just 'worn' out and gone grey. Apparently there's an old model of this part that keeps giving the techies (and customers) grief, and we had that part. It was 'only' 3 years old, but when exposed to sun or elements it just stops functioning properly


Hi Mar1,

Sky first encountered this problem about 12 months ago whereby some of their dual LNBs (which are expected to operate trouble-free for 8-10 years at least) started taking down groups of channels on a hot sunny day. Some enterprising customers have found that throwing a bucket of water over the LNB cools it down and keeps it operating until the Sky installer turns up!

Sorry, I've only just read this topic otherwise I would have let you know.
 
Cheers,  Wild Bill.


We had this exact same issue about 12 months ago, and indeed a replacement of the LNB sorted it out.  The engineer that came to do it said that it's down to water getting into the LNB.  On a hot day the water heats up, tries to evaporate, but can't escape from inside the LNB so ends up steaming up the LNB receiver, resulting in no signal and the loss of some channels.  At night when the temperature drops, the water cools, condenses again, falls to the bottom of the LNB, and you then get your signal back and all channels restored.  This would also explain why pouring water over the LNB works, as it cools it resulting in the condensing of the water vapour.

Cheers,

Simon.

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  Reply # 281650 11-Dec-2009 22:13
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We had this problem last week, Sky couldn't help at all. The same problem has just occured again now. COMON SKY, accept you are having problems and do something to help....
BTW it is now 10.15pm so I don't think it is a problem with the LNB heating up in the sun..



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  Reply # 281658 11-Dec-2009 23:08
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I would call SKY though and book a technician right away :-) Don't suffer too long. After all, you're paying the bill.

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  Reply # 284201 20-Dec-2009 15:24
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Our LNB has been replaced, problem now solved. It was a problem that only occurred in direct sunlight, if you shaded it the channels came straight back on!!!
The technician tried to fit an old one first, same problem!!!! Beware, apparently they have been told to re-use them, so insist on a new one!!!!

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