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  Reply # 513662 29-Aug-2011 20:59
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Nope. I think it affects the monthly rental. We paid the $600 upfront and pay for multiroom with the old silver mysky and the Hdi. A couple of others here paid $149 and recieved the mysky+ and kept the Hdi in place of the silver box.

I am not sure what happens if you are "renting" the Hdi and want to do the same thing. Are you paying additional rental for the silver mysky and the hdi?

It is all very confusing, even to the CSR's!




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  Reply # 513673 29-Aug-2011 21:27
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I am probably the same as you, my journey was...


1. Had old origional sky decoder

2. Paid $600 to get grey MySky, origioanl decoder now used for Multi-Room

3. Paid pittance to get MySky upgraded to MySkyHDi, kept MySky as additional decoder. Origioanl decoder returned.

4. Recently phoned to get MySkyHDi upgraded to MySky+ plan to return grey MySky and keep MySkyHDi. They told me that would be $150 plus $15 a month, I asked to speak to manager they weived the $15 a month. Now have MySky+ and MySkyHDi (for the kids).  Very happy as me and kids win. Did all this on the day the MySky+ was released. (now 65% still free)

Penfald
       

 
 
 
 


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  Reply # 513686 29-Aug-2011 21:41
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Indeed confusing !

I used to rent SD sky and they installed the old style, dark grey sky box a few years back.  All good.

Then we upgraded to Mysky HDI and started paying a monthly box fee for the HD box in addition to the sky channels.

We also paid an extra $25 a month to have multiroom which also meant we didn't pay for the HD ticket cost of $10, effectively giving us multiroom for $15 a month.

I (today) presumed this $25 covered the box cost (old sky box) but according to the CSR, it covers the 'service' costs for supplying multiroom, not the box costs.. We went around in circles when I kept asking her why they were about to charge me an additional $15 for moving my current HD box through to the other sky room when I was already paying $25 for multiroom. She said the $25 covered the "service ", not box cost. Endless loop for 5 mins :)

I argued the service was already installed and the tech used a splitter in the roof - a splitter that was installed in my house prior to their tech arriving funnily enough so what ' service' or functionality did $25 give me..Surely it was the box cost...Another 5 minutes of looping.

Will call them tomorrow to speak to a 3rd person, then a 4th etc until I can get some facts.

Cheers

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  Reply # 514676 31-Aug-2011 20:12
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gedc: Indeed confusing !

I used to rent SD sky and they installed the old style, dark grey sky box a few years back.  All good.

Then we upgraded to Mysky HDI and started paying a monthly box fee for the HD box in addition to the sky channels.

We also paid an extra $25 a month to have multiroom which also meant we didn't pay for the HD ticket cost of $10, effectively giving us multiroom for $15 a month.

I (today) presumed this $25 covered the box cost (old sky box) but according to the CSR, it covers the 'service' costs for supplying multiroom, not the box costs.. We went around in circles when I kept asking her why they were about to charge me an additional $15 for moving my current HD box through to the other sky room when I was already paying $25 for multiroom. She said the $25 covered the "service ", not box cost. Endless loop for 5 mins :)

I argued the service was already installed and the tech used a splitter in the roof - a splitter that was installed in my house prior to their tech arriving funnily enough so what ' service' or functionality did $25 give me..Surely it was the box cost...Another 5 minutes of looping.

Will call them tomorrow to speak to a 3rd person, then a 4th etc until I can get some facts.

Cheers



Seems straight forward to me.  Here are your current costs:

$??   For whatever sky package you get
$25  Multiroom - to receive same package as above on second decoder
$15  MySky HDi rental
$0    Standard decoder rental
$10  HD ticket
-$10 HD credit (for having multiroom)

In the new setup your costs will be:

$??   For whatever sky package you get
$25  Multiroom - to receive same package as above on second decoder
$20  MySky + rental
$15  MySky HDi rental
$10  HD ticket
-$10 HD credit (for having multiroom)

As you can see your subscription goes up by $20 a month -  just the rental cost of MySky + box.

The 'extra $5' you mentioned in your first post is if you SWAP the MYSky HDi, ($15 dollar rental), for the new MySky +, ($20 rental).  If you want to keep the HDi box then you are now renting TWO boxes not ONE.

The $25 Multiroom cost is NOT a decoder rental. It is, as the CSR said, a 'service' cost.  What 'service' you ask?  It is essentially a second Sky subscription which instead of charging you full package price for, they only charge $25.

Simple  Undecided



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Reply # 514692 31-Aug-2011 20:44
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Couldn't agree more mate..Dead simple....

Other than the pot luck of why some people get their current mysky HDI box swapped into their multiroom setup for the $5 charge yet others are quoted the additional cost of renting the box - $15...

Whatever..I guess you pays yer money and makes yer choice :)

No point me bleating on here..Was just keen to understand if this was the variability of the CSR's and their lack of knowledge or standard policy if you already had mysky HDI etc

Cheers



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  Reply # 514918 1-Sep-2011 10:41
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gedc: Couldn't agree more mate..Dead simple....

Other than the pot luck of why some people get their current mysky HDI box swapped into their multiroom setup for the $5 charge yet others are quoted the additional cost of renting the box - $15...

Whatever..I guess you pays yer money and makes yer choice :)

No point me bleating on here..Was just keen to understand if this was the variability of the CSR's and their lack of knowledge or standard policy if you already had mysky HDI etc

Cheers





I think most people who get to keep the HDi box for multiroom are the ones who paid the $599 for it upfront, (at least that's how it was for me!) although there are probably some here who rent the box and lucked out and are essentiallly getting the HDi in a multiroom situation rental free.... not sure...

Anyways, like you say, no point going on about it .  Just wish Sky would make it easier for everyone by clearly defining the costs for people changing setups... and inform their CSRs better so you don't get 3 different answers from 3 different people.  Frown

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  Reply # 515334 1-Sep-2011 20:51
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Got a response from sky-apparently the definitive answer and can now confirm the general rule is you would have to buy the box upfront and not rent monthly to be able to keep the hdi box for multi room without paying the extra 15 dollars a month. Just as folks on this thread guessed.

What I didn't realize is they would also plan to charge an additional 9.99 for an HD feed to the box in the multiroom.

So 25 for multi room, 15 for the box and 10 for HD feed.

Time to buy shares in SKY ;)

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  Reply # 515355 1-Sep-2011 21:19
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gedc: Got a response from sky-apparently the definitive answer and can now confirm the general rule is you would have to buy the box upfront and not rent monthly to be able to keep the hdi box for multi room without paying the extra 15 dollars a month. Just as folks on this thread guessed.

What I didn't realize is they would also plan to charge an additional 9.99 for an HD feed to the box in the multiroom.

So 25 for multi room, 15 for the box and 10 for HD feed.

Time to buy shares in SKY ;)


I thought it was Sky's policy to wave the $10 monthly HD fee for those with multi-room, or has that changed?  

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  Reply # 515364 1-Sep-2011 21:32
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Hi Spong.

That is the current situation but from his email the $10 rebate would only apply to the main box in my living room.

The multiroom setup would be (extra)chargeable for an HD feed. 

However, call back tomorrow and that may or may not change



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  Reply # 515462 2-Sep-2011 07:14
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The HD ticket has always been free for both HDi decoders in our multiroom setup and also now with the MySky+

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  Reply # 515534 2-Sep-2011 10:09
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That would be like charging for movies twice to have it on both decoders. Don't think most people would wear it.

I paid for my first one upfront, have mysky+ and hdi as multiroom. Get charged $25 multiroom, get a hd charge on bill, then a hd credit cancelling it out.

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  Reply # 515627 2-Sep-2011 12:02
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Monopolies are great!!!!!

Considering the price of the + box must be about half the cost of the original MyskyHDI box(to Sky)....its a bit shameful.

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  Reply # 515629 2-Sep-2011 12:03
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mattbush: Monopolies are great!!!!!

Considering the price of the + box must be about half the cost of the original MyskyHDI box(to Sky)....its a bit shameful.


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