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175 posts

Master Geek


Topic # 159914 17-Dec-2014 07:43
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Does anyone know if Dick Smith will honor the Zagg warranty?

I purchased a iPhone 6 Glass Screen Protector on the 6th of December, yesterday, the glass chiped at one edge.

Do I take it back to dick smith? 

http://www.zagg.com/invisibleshield/apple-iphone-6-cases-screen-protectors-covers-skins-shields/9339

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  Reply # 1198812 17-Dec-2014 07:57
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I doubt it - the guarantee (which isn't clearly defined on the website - may just warrant the protector not the phone) is by the manufacturer not the retailer. 




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  Reply # 1198814 17-Dec-2014 08:00
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How did the glass chip? I can't see DS even touching this

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  Reply # 1198817 17-Dec-2014 08:06
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As far as I can tell their warranty only covers the protector itself not the iPhone, and would also like to know how the glass got chipped.




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  Reply # 1198818 17-Dec-2014 08:08
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It's not clear what you mean from your post. Did the screen protector chip? if so, then it will be covered. 




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  Reply # 1198821 17-Dec-2014 08:16
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paulmilbank: It's not clear what you mean from your post. Did the screen protector chip? if so, then it will be covered. 


screen protector chipped..... sorry not the phone, i would be going to apple for that one :)

but it seems like a defective product, consumer guarantees act thing to me?

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  Reply # 1198825 17-Dec-2014 08:33
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Given it's a week old and says "lifetime guarantee" I think going to DS could be appropriate. This is basic consumer guarantees stuff. If you dropped it they may have a case to say user error, even with the lifetime guarantee unless it specifically says something about it being drop proof.




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  Reply # 1198837 17-Dec-2014 08:49
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Yes for sure see DS



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  Reply # 1199228 17-Dec-2014 15:12
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DSE were very good! They said sure we can replace it. I didnt have my receipt so they looked through transactions and found mine.

Very happy with that!

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