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davide

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#1683 8-Jun-2004 15:50
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Greetings all

I screwed up and allowed my cellphone (nokia 2280) to get egg in it. (dont ask...)
I took it to a friend and we opened it up, cleaned it out and it worked fine.

I sent it in for repair under warranty, as it was purchased last december, for the following issues: *Phone freezing *Not receiving text message alerts.

I got a piece of paper back: ...liquid damage, unauthorised opening. Can offer non warranty repair **ATTEMPT** for $120, losing contacts and data, or return phone unrepaired for $75,or keep phone in leiu. Suggestions? I dont have the money but be that as it may, it was not sent in for that reason anyway. Should i leave the phone and do nothing? Can i do anything?

Suggestions please, much appreciated. If all else fails i could go back to Vodafone...

Thanks

David




------------------------------------------------------
David Elsbury
Freelance Lighting, Sound and AV Technician
"Technician like ninja... live in shadow, move in silence"


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alasta
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#6421 8-Jun-2004 17:31
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If I understand your post correctly, the phone would never have been eligible for a warranty repair. Liquid and impact damage are never covered by warranties, because the purpose of a warranty is to protect you against manufacturing faults.

Personally, my opinion is that $75 is far too steep for an inspection fee (the electronics firm that I work for only charges $40), and $120 is too much to pay if they can't guarantee that they can fix it for that. So, if it were me, I would probably abandon it.

davide

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#6425 9-Jun-2004 09:51
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Thanks. Im going without a cellphone for a while and then getting a Nokia 8250 on Vodafone. Thanks

David




------------------------------------------------------
David Elsbury
Freelance Lighting, Sound and AV Technician
"Technician like ninja... live in shadow, move in silence"


 
 
 
 


johnr
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#6427 9-Jun-2004 10:44
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Can't blame telecom for this issue

davide

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#6432 9-Jun-2004 15:02
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no, guess not. o well. was going to leave them cos of the ten dollar text deal anyway/ *shrug*

thanks everyone




------------------------------------------------------
David Elsbury
Freelance Lighting, Sound and AV Technician
"Technician like ninja... live in shadow, move in silence"


Isamu
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#6434 9-Jun-2004 15:19
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Sounds like exactly like what vodafone would do from past experience.
I wouldnt know any company that would cover egg damage. (or water damage for that matter)

nobody
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#6439 9-Jun-2004 16:42
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Try another repair shop!

And maybe some phone insurance might be in order next time!

As an aside, this highlights a big problem with a number of mobile devices - backing up contacts and useful data. There should be some sort of standard for this I think, especially as people are becoming more and more reliant on these devices.

rck

rck
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#6466 10-Jun-2004 11:02
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Which repair agent did the phone get sent to?
Both MFR and Accord (the two main warrenty repair agents) only charge $50 as a minimum repair fee (return unrepaired). It is possibly the middle man where you took the phone to, your dealer maybe, that has added the extra $25.
Ask to see the paper work the repair agent sent back.

 
 
 
 


davide

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#6488 10-Jun-2004 23:38
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"And maybe some phone insurance might be in order next time"
Yep definatley guna get me some of that

"Both MFR and Accord (the two main warrenty repair agents) only charge $50 as a minimum repair fee (return unrepaired). It is possibly the middle man where you took the phone to, your dealer maybe, that has added the extra $25.
Ask to see the paper work the repair agent sent back. "
Its not something that really bothers me, i went in today and said keep the phone in lieu. I lost it, o well. Time to get another phone i guess :)

Thanks everyone

David




------------------------------------------------------
David Elsbury
Freelance Lighting, Sound and AV Technician
"Technician like ninja... live in shadow, move in silence"


Tamryn
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#9349 14-Oct-2004 18:28
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I got my gtran about 1 month and a half ago and the vibrate stopped working so I brought it into Telecom and they sent it away and gave me a form saying excatly what they sent to the people that fix it in wellington, nothing on that form said that I would be billed in any way as I still excepted it to be under warrenty.
well its not 2 weeks later and I just got a call today saying that it was going to cost me $90 to fix my phone (thats almost half of what I payed for it) because it was no longer under warrenty because it had sand in it (how the heck did sand get in there) or just send it back to me and do nothing for $40.

Also I bought an extra year warrenty when I bought the bought the phone so can I get a full refund on that because i'm probably not going to pay $90 to keep a $40 warrenty.
also as David at the moment I'm a bit broke so I'm not going to be able to pay for it.

AHH STUPID TELECOM I'M BLAMING IT ON THEM.

johnr
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#9351 14-Oct-2004 18:59
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Why Blame Telecom they would have no reason to put sand in your handset they did not even make it, There is only one person to blame here.

skyplonk
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#9362 15-Oct-2004 11:33
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Tamryn, you should not take your phone into the sand pit. I have had dozens of GSM and CDMA handsets and never had sand pre installed in my phone.

Tamryn
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#9367 15-Oct-2004 16:20
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yes but they only opened up my phone and thats supposed to cost me $40

johnr
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#9369 15-Oct-2004 17:16
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Of course its cost, Do you think the staff sit there and fix phones for free and power must cost something and the tools they use and I bet they dont get the building for free they work in either. They would of more than opened the handset, oh yer and sand costs abit LOL

Tamryn
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#9380 16-Oct-2004 09:36
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good point. becuase I complained to telecom the gave us a $40 credit on or home phone. and the head office sent a memo to all the telecom stores telling them that they should inform people that it may cost for an inspection fee.

johnr
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#9381 16-Oct-2004 11:27
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Maybe you should now ring Telecom back and say U dont need the credit and it advises on the service form that there is a basic service charge.

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