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455 posts

Ultimate Geek
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# 173450 23-May-2015 21:59
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OK so I've got a Sony Xperia Z1, had it since September 2013. Was and still is under a 2 year contract with Vodafone UK (just using a Voda NZ SIM in it at the moment). Warranty lasts until Oct 2015 according to the Sony website.

The battery was acting up and its performance very poor lately. Now since the last few days the battery has pretty much died.
After charging the phone to 100% overnight I am lucky to be able to run it for more than 1 hour.It will then switch off and need another full charge. Today I had to charge the phone 4 full charge cycles in order to keep it going.

I've measured the mAh capacity with some tools (via Android kernel) and although the Z1 is specced to have 3000mAh capacity, the phone tends to switch off between 1500 and 1800mah, sometimes even less.

My conclusion is that the battery has had it and needs replacing. Problem being that the Z1's battery cannot be replaced by the end-user.

Normally speaking I should contact Vodafone UK to replace the handset as its still under warranty, problem being that I have now moved to NZ and shipping would be a pain ( I will be without a phone for a VERY long period ).
Is there a Sony Xperia repair facility in NZ?
I doubt Vodafone NZ will be able to offer any services in terms of repair.


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Uber Geek
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  # 1310653 24-May-2015 01:27
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I would just talk to Sony NZ and see what they say. They at least have an agent here, if not their own service centre. At worst it'll be a no chance on warranty but maybe they can get it fixed cheaper and faster than shipping it anyway?

Keep calm, and carry on posting.




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  # 1310673 24-May-2015 09:16
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Most phone repair shops will be able to replace the battery, but will unlikely be waterproof afterwards. 
You can buy the battery for $15, , on Youtube videos the battery replacement looks relatively simple.  If you didn't want to try it yourself, should be less than $50 for  a phone repair shop to do it.

Computersunlimited in Wairau repaired my Z1 smashed front screen and rear cover for $50, after I bought the parts myself from aliexpress.


455 posts

Ultimate Geek
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  # 1311253 25-May-2015 12:58
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First response from Sony is that I should reinstall the software (lol). After I wrote this doesn't make any difference they wrote:


Thank you for contacting Sony Xperia™ care.


If your unit is having issues with the battery and restoring the software has not helped resolve the issue, your phone may require servicing. 


Please be aware that Sony Mobile Does not offer an international warranty on our products. With this being the case certain repairs may not be able to be carried out on your handset in this country and any repairs that can would carry a cost.


As a first step we would advise speaking with the place of purchase in case they offer an in house warranty or alternatively please contact us directly (Australia: 1300 650 050; New Zealand: 0800 100 150) and we can discuss arranging an out of warranty repair for you.




If you wish to speak to our service centre directly they can be contacted via the following details.




Fonebiz Auckland


09 531 5800


435 Khyber Pass Rd
Newmarket, 1023
Auckland, New Zealand




We apologise for any inconvenience this may cause.


So despite being under warranty, the repair may not be paid for because I require the service in a different country than where I bought the phone.

Good news is the repair centre is at a location I pass on a daily basis. Would be very easy to drop it off/pick it up there.


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  # 1311294 25-May-2015 13:34
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Sony NZ were quite unhelpful when my Xperia P battery did similar after 18 months' use.  I fixed it by buying a Moto G

I might try to source a battery and DIY though

455 posts

Ultimate Geek
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  # 1311315 25-May-2015 13:49
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FoneBiz have just come back to me and said it will cost around $100 to have the battery replaced in NZ and warranty will not cover it. They can do it in less than 24 hours.

In case I wish to use my warranty I would have to send it to the UK, have it repaired and pay for postage both ways, which would probably work out more expensive and I'd lose my phone for nearly 3 weeks.


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