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  Reply # 1435160 26-Nov-2015 12:52
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TimA: 
Definitely a fault, They tried toi pull the "Ill have a temp phone and it will be sent for repair" promptly told them that wont happen and ill be getting a new one on the spot.
They didnt like that i knew my way around it but became all good in the end.
.



can you pls advice how exactly you made this happen with DIGI cause I thought they were under the right ( as per law ) to offer a repair solution.


Is there a line in CGA you quoted.


Btw, this is purely for info only, If it was me, I would have gone to Apple who would have replaced it no questions, but just want to know how to deal with parallel importers.




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  Reply # 1435252 26-Nov-2015 14:31
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sep11guy:
TimA: 
Definitely a fault, They tried toi pull the "Ill have a temp phone and it will be sent for repair" promptly told them that wont happen and ill be getting a new one on the spot.
They didnt like that i knew my way around it but became all good in the end.
.



can you pls advice how exactly you made this happen with DIGI cause I thought they were under the right ( as per law ) to offer a repair solution.


Is there a line in CGA you quoted.


Btw, this is purely for info only, If it was me, I would have gone to Apple who would have replaced it no questions, but just want to know how to deal with parallel importers.



I have done the same, mine was with a z3 from spark, it was having issues within 4 days of getting it, returned it and got money back as they did not want to replace it.  They wanted to send it away for "repair" and I told them that was not acceptable with a phone that was less than a week old.

Many years ago i also had a fault on my iphone about 8 months after I got it, it was replaced at the repair agent I had to go to within 30 minutes.  Don't know if that is the same these days however

 
 
 
 


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  Reply # 1435257 26-Nov-2015 14:42
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Didn't we warn you that your internet is too fast?

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