Given NikT's clear and close affiliation to PB Tech, it's clear he's indicating there's something off about the repairs provided by NL.
NikT - it would be good if you could provide a bit more detail on this, given it's kind of providing negative comments about a competitor but without giving enough information for us to judge for ourselves.
I'm still in two minds about grabbing a OnePlus from NL this week, as they've got the 128GB down to $1044 (from $1099) until tomorrow (Mirror Black only - don't care as it'll be in a case). Expert Infotech - the only NZ-based retailer selling it for cheaper - charges about $1007 including shipping, but then also has a CC surcharge...