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2 posts

Wannabe Geek

# 32040 9-Apr-2009 10:23
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Not sure where to post this but have to tell someone as it's given me grief for a month and there's not useful info onthe net associated with this issue.

This is a post to help others like me that have a Huawei E800 or E800A that worked in their old computer, but when trying to use it in their new computer the modem was dead (no light or a solid green light). Any a year has probably passed so you phone provider couldn't care any less.

This issue of the modem failing to initialise does not appear to be a fault with the expresscard slot, or the OS but it's actually the Huawei modem's firmware.

I discovered this because after a month of chasing my tail with vodafone, (250AUD for a new modem sir, oh, and you need to buy a USB one now as we no longer stock them.) and giving the computer manufacturer support line the sh!ts (even has a serive technician round, who agreed with my initial diagnosis that it was the new PC that was at fault, and replaced my laptop with another one...which didn't work with the modem!) I decided to take the plunge and try upgrading the firmware on the modem.

The Huawei forum is a complete waste of time too.  Fancy shmansy but the forum is impossible to use and the moderators are not helpful.  Not a wise move by the product manufacturer!  Consumers don't forget problems like this in a hurry Huawei!

The firmware upgrade is not for the faint hearted as one false move and your modem becomes an ornament.

Firstly, you need to find another PC (preferably running XP) where the modem initialises (ie flashing green light before a flashing blue light).

Then you need to go to some small greek phone provider for the latest firmware (newer than advertised on the website but don't let this worry you): -

Download the relevant zip, and save the unzipped file on the old pc.

Close the mobile connect software (then use task manager to shut down the VMC program!) and run the exe file. Close all other programs and STOP SCREENSAVERS/STANDBY etc! Keep the modem in the express slot at all times!

The firmware upgrade (made by Huawei) is well instructed, and will take about ten minutes.  You will see the green light flashing furiously, then when complete, you should reboot the PC.  The modem will still work in your old PC, but now WILL also work in the other computers, even initialising before the OS has booted!  Nice one Wind! Oi Vodafone, why don't you follow their good example and provide better suport for your Vodafone products ...wasting my bloody time...

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19282 posts

Uber Geek
Inactive user

# 206170 9-Apr-2009 12:20
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Huawei have just provided Vodafone NZ with new firmware for the E800 today which is under test


2 posts

Wannabe Geek

# 206236 9-Apr-2009 19:29
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Nice one johnr,


Honestly, I could have thrown my modem out of the 34th floor window when the guys at Vodafone support in Australia said that they no longer supply these modems to new contract holders and said that my modem was 14 months old and out of warranty so they couldn’t help me...  Their website has no info on E800 firmware, and the NZ website (while better as it mentioned about firmware) had no firmware on offer to download.


I know technology is moving at a rapid rate, but there are a hand full of companies only too pleased to lock you into a two year contract and give piss poor support when things don’t work properly.  Thank goodness for the internet and geek forums! 


I have a Three pay as you go modem here in Australia (Three Huawei E220 Locked), a Vodafone contract (Vodafone Huawei E800 Locked), and an Optus pay as you go (Huawei Optus E169 Unlocked as identified by a geek forum!), and the most reliable and useable connection I have had in the last 18 months is with the Three unit.  If it wasn’t for the roaming charges I would have stayed with this supplier exclusively. 


While I get fast transfer rates with the Vodafone modem (and this is without optimisation) I have never been able to hold a video conversation on Live Messenger as the voice streaming uncomprehendable.  


The Optus works well… when it works but suffers the worst with reduced bandwidth at peak hours.  One morning in February I was getting transfer rates of 14kbps…


Vodafone AU tried over several hour long sessions trying to resolve the issue of Live Messenger not working (like turning off optimisation) but to no avail.  If Live messenger works with the new firmware on the E800 then I’m a happy bunny again.  I’ve yet to try Live Messenger with the new E800 firmware so watch this space… 


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