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lance4k

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#3434 10-Feb-2005 15:26
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hi,

i have a friend who lives in west auckland and he'd like to know who to email to tell vodafone that he is having reception problems in the west auckland area. bascically he said that when he talks on the phone sometimes the person's voice is choppy. like it cuts off for less than a second then he can hear again. this is very annoying for him so i'd like to give him an email address or a phone number that he can call to get vodafone to fix it. Who would he call? and what will they do to fix this problem?

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cokemaster
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#12666 10-Feb-2005 16:18
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You can always ring 777 and complain... probably won't do much good but you'd hope they'd do something in the near future.




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SNicolle
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  #12671 10-Feb-2005 19:21

got to have reception to call :D :D :D

777 or their 0800 number to get to customer service. An email is a good bet as it gives people something written to act on.

 
 
 
 


jcr976
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  #12673 10-Feb-2005 21:20
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Just remember it might be a black spot caused by many things like, EG Tin sheds, Concrete houses, even trees. There are so many things and all black spots will never beresolved, You also need to take into consideration the RF performance of your handset. If I use a nokia 3315 and drive past the bottom of Onewa Road here driving south on the motorway there is a good chance the call may drop, but if I use my P900 not a issue. Some people don't even get coverage. what type of handset do you use. eg The S/E T610 is a low performing handset compared to the Z600.

alasta
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#12676 10-Feb-2005 21:28
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Vodafone used to invite feedback on the 'coverage' section of their web site, and probably still do. A couple of years ago, I suggested that it would be good to have coverage at Taylors Mistake in Christchurch, and on the Wairarapa Coast.

Unfortunately, my feedback was never acknowledged, so whether they actually pay any attention to it is anyone's guess.

jcr976
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  #12677 10-Feb-2005 21:30
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Every single bit of feed back is noted and logged in a coverage application, If people only new what it took to get a site up. I know the area is sumner is noted as I travel to that Bay taylors mistake, Was down there only two weeks back.

alasta
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#12689 11-Feb-2005 07:12
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I don't doubt that the cost involved in erecting a transmitter is enormous, and there has to be reasonable demand for the operator to get a return on the investment. My gripe was simply that they didn't respond to acknowledge my feedback.

As for Taylor's Mistake, I'm surprised that Vodafone still haven't got coverage there, considering the number of young people who go there during summer. If my memory serves me correctly, Telecom finally got around to covering this area about six months ago.

Another area of Christchurch that had very poor coverage was Spencer Park, but this may have been resolved since I last used a Vodafone handset there.

sbiddle
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  #12695 11-Feb-2005 15:39
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Wairarapa Coverage is an interesting issue. BellSouth used to have far better coverage in the Wairarapa than Telecom with great coverage all the way North along SH2 up to Pahiatua but now Telecom has come along and put a lot of new sites in over the past few years and I wonder if Vodafone know the place exists! :-)

Vodafone deployed a new site near Masterton a few years ago but that has been about it. Telecom now have coverage at Riversdale and Castlepoint, both very popular destinations. BCL have transmission sites covering both areas which offer line of sight coverage back to the main existing Vodafone/BCL site above Masterton so it surprised me that Vodafone have not taken the leap yet as they are definately lacking over there compared to Telecom.

I am fully aware of the logistics of deploying a site and the time it can take (just on 7 years for the 2nd Newtown site which went live last year, BellSouth promised it in 1997!) but after speaking to one of the engineering people at Vodafone a few months ago he was quite surprised at some of the dead spots that exist in Wellington that were not listed for future coverage as they were not aware of any issues in the first place.

 
 
 
 


alasta
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#12696 11-Feb-2005 17:35
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I never had any reception problems in Masterton when I was on Vodafone, but their lack of coverage at Castlepoint and Riversdale was one of the key reasons why I changed to Telecom. These areas are swarming with people at the peak of summer so it's surprising that they haven't got coverage there yet, considering that they seem happy to invest in other summer hotspots like the Coromandel.

Apparently, South Taranaki is another area that's really bad for Vodafone coverage.

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