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10 posts

Wannabe Geek

  # 244457 9-Aug-2009 16:26
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Kiwigirl, i had the same problem too nut when i rang telecom i was instructed to transfer my contacts
to sim and make sure that i dont have any on the phone.Then i had my r7 turned off for 5secs and got it back on. You might wanna give it a shot since it worked for me!

426 posts

Ultimate Geek

Spark NZ
Lifetime subscriber

  # 244461 9-Aug-2009 16:35
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Turning your phone off then on does clear the problem but does not prevent the problem from happening again in the furture.

The comments I write on this forum do not necessarily reflect the views of my employer and as such cannot be taken as official statements of my employer.


7 posts

Wannabe Geek

  # 244614 10-Aug-2009 10:04
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Copying the contacts to the phone rather than the SIM card seems to minimise the issue occurring. Also, do not power the phone on while it is on charge.

8215 posts

Uber Geek


  # 244670 10-Aug-2009 12:34
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starkiller: Copying the contacts to the phone rather than the SIM card seems to minimise the issue occurring. Also, do not power the phone on while it is on charge.

Just as a mater of interest, why.  I have done this with the R7 and some strange things happen on power up..



7 posts

Wannabe Geek

  # 244674 10-Aug-2009 12:46
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Sorry, I work for Telecom so I'm not exactly sure what I'm allowed to disclose so would prefer not to say anything. Will email someone to find out more about it and post if I'm allowed.

Sorry :(

1 post

Wannabe Geek

  # 244680 10-Aug-2009 12:56
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I have had such problems with this phone, I am about ready to take it back. They can just have it - I don't want it anymore.
I have had all the problems with contacts, not reading from either SIM or phone, and when they finally show they are doubled up.
When I select any of the doubled up contacts no contact info appears so I cannot make calls or text unless I know someone's number by memory, and incoming calls do not show contact names.
I cannot get an indicator for new voice messages - I called up my voice box last week and found messages I didn't know had been there for weeks. Telecom has tried to fix it but nothing has happened yet.
My internet cuts off halfway through reading a news article so I have to switch off and then on again

And the best one - one night my awesome R6 decided it wanted to go on Roaming signal and wouldn't change back to the next day. I've never used roaming before (never even been out of this country) and didn't know what it was doing!! I couldn't make any calls or texts (unless, I figured out later, I added the international NZ pre-fix number).  This took me hours to figure out, and no amount of resetting the phone would make it go away.

I'm about ready to create a Facebook user group for "I HATE TELECOM R6s".

There, now I feel a bit better... ;)

Is there anyone out there who HASN'T had any problems with their R6?

3 posts

Wannabe Geek

  # 246837 15-Aug-2009 06:31
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I have a R90 and am suffering countless problems,see post.They refused to replace it with a Nokia or other name brand.They have the worst designed software. Interesting to hear they have the lowest return rate on the XT network sonce its only been up and running for a couple of months thats hardly time to make a judgement call.Mines been back with no result.Be warned buy a name brand its your best bet for reliability.


1316 posts

Uber Geek

  # 248316 18-Aug-2009 20:00
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i hav(d) the problem with my contacts. hasent really happend l8ly (i have the r6) but i do have the problem with the phone coming up and saying "no service" where i usualy get 5 bars dad has the same fone and hes never had any robles with it but hes not all that smart with cellfones so i dont know. the lady at prepaid helpdesk thaught it was a bung fone so its beaing sent away to be looked at. yay new fone (not that it will be any differnt) =_=

2 posts

Wannabe Geek

  # 250342 25-Aug-2009 13:05
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To NealR - It's been about 6 weeks since you replied syaing we should bear with you and Telecom was expecting a fix in about 4-5weeks. Do you have an updated status you could pass on, or should I get my friend to return their phone instead?


893 posts

Ultimate Geek

  # 250770 26-Aug-2009 18:26
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Yes I have had this issue as well. Also has anyone else had the issue where two Telecom NZ names appear on the screen, the roaming R square appears in the same place as the bluetooth logo. Essentially Roaming on the Telecom Network. This stops you from sending or recieving anything.

Is there a fix coming or should i go back and demand a refund.


1316 posts

Uber Geek

  # 251364 28-Aug-2009 16:18
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grr im so anoyed i got my fone back from beaing fixed and you know what they did?

they said it was a falty batery and replaced the batery =_=

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