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Affiliate link: Looking at switching to a new electricity provider?
taniwha
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#15620 14-Jun-2005 11:11
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I've helped a friend bring these complaints to telecom on 3 occasions.
The first 2 times we were told to ask a hearing friend for help

on the most recent occasion, we were told to open an ASB bank account, and get a hearing friend to set up sms topup (you still need to hear to set that up)

voda's online topup is brilliant - they also for creditcard topup by sms. They have balance queries on their sim2, or just sms "BAL" to 777

i don't think there is any method for a deaf person to check telecom prepaid balance.




shazbot

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#15621 14-Jun-2005 11:25

Those replies sound a bit insulting. Not intentionally - granted, they were giving you the available options, but it doesn't sound like they were accepting any kind of responsibility. Switching banks doesn't sound like a practical solution, either.

My reasons are a bit petty but, for some or many dead people, I would imagine that $10TXT would be absolutely brilliant if this issue were resolved.

 
 
 
 


tonyhughes
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#15622 14-Jun-2005 13:33
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I can only assume you meant deaf people, not dead ones. :-)

You are dead right, there is a gap in the current services, and it will hopefully be addressed quite soon.

I am not deaf deaf, but if lose any more hearing I certainly wont be talking on telephones unaided for much longer than five or ten years at the most.

I have a customer who has a bluetooth hearing aid - Id say they are rather expensive though.

shazbot

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#15623 14-Jun-2005 13:41

Oops! Yeah, I don't suppose either network has any plans for posthumous top-ups... Not really enough of a customer base there, anyhow.

shazbot

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#15662 15-Jun-2005 11:23

FYI - Telecom's response:

"Thank you for your email.

We do appreciate your feedback regarding these services, and your suggestions. I will certainly forward these to our Mobile and Marketing Teams. They may be able to provide these services to our customers in the near future.

Thanks for taking the time to provide us this valuable feedback.

If we can assist you any further with this matter we will be happy to help."

tonyhughes
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#15665 15-Jun-2005 12:05
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Thats a step in the right direction.

From what I gather, marketing wield a fair bit of power in Telecom.







taniwha
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#15667 15-Jun-2005 12:11
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wow.. they cut and pasted the same email they sent me :-)

 
 
 
 


tonyhughes
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#15670 15-Jun-2005 15:41
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As long as they send it on, it makes no difference what the confirmation reply said.

Was it from a person, or an auto-generated reply to the web form?

shazbot

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#15674 15-Jun-2005 16:50

It was an actual person who emailed back the next day... Or possibly a machine named Sam.

tonyhughes
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#15677 15-Jun-2005 17:49
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lol. at least you know a real person has seen your letter

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