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Topic # 113151 8-Jan-2013 10:44
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Is anyone else having fault with office 365 users on xtra?  Only seems to affect outlook, and only when in cached mode.

Its only affecting xtra customers, non xtra customers seem fine.

We have a small handful of office 365 users on xtra broadband that are having issues with connecting and sending emails.

Ive tried talking to xtra support who ran a linetest and then transferred me to the microsoft helpdesk (i got sick of hold music and hung up before anyone answered, i think the call was parked, not transferred at all)

Going to log a ticket with office 365, but it works from anyone non xtra, so doubt they can do anything.

it looks like a routing fault inside the msn network where traffic isnt coming back to xtra customers?


Is there anyone from xtra that is smart to enough to look at the data i can provide to help to resolve this issues with microsoft?  I cant get past the helpdesk filters to level2 without a failed linetest.




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Reply # 741478 8-Jan-2013 10:57
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I too am having issues with Office 365 through XTRA. 2 Customers so far.

Trace route says host can't be found but other ISP's it works fine.

Any ideas?

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  Reply # 741480 8-Jan-2013 10:59
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we're having issues with 1 out of 3 users in the same office. this one use is having problems with both outlook and OWA. the other two users appear fine. if the user with the problem attempts to log on with OWA from another machine, it also fails.

which server are the mailboxes located on for your users?




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Geek


  Reply # 741488 8-Jan-2013 11:06
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Our Server is

https://hkxprd0610.outlook.com/

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  Reply # 741494 8-Jan-2013 11:16
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Make sure your machines have the correct date/time set and correct timezone as well as incorrect timestamps create problem when establishing a SSL connection.

Other than this, it could be a route problem for Telecom. No problems accessing Office 365 here with TelstraClear.

I am moving this to the Telecom forum.




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  Reply # 741497 8-Jan-2013 11:17
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We are also having issues as well on Callplus Fibre which actually Telstra Clear Fibre

Server is hknprd0210.outlook.com on our desktop Outlook and sinprd0610.outlook.com on webmail

Both are not working for a few of us



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Geek


  Reply # 741502 8-Jan-2013 11:19
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These 3 are all giving us issues.

HKXPRD0210.Outlook.com
SINPRD0211.Outlook.com
HKXPRD0610.Outlook.com

We've found a forum post in office 365 also.

http://community.office365.com/en-us/forums/148/p/80482/312788.aspx




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  Reply # 741503 8-Jan-2013 11:20
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I have just tried to sync my Windows Phone Office 365 account via Telecom mobile data and it worked fine. It could be something on their fixed structure only?







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  Reply # 741507 8-Jan-2013 11:23
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It only affects webmail on some accounts and all have outlook affected.
phones stay working..

its a weird issue for sure.. but works fine when routing those customers through another isp via a vpn.


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  Reply # 741508 8-Jan-2013 11:24
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Sure, it's a workaround but not a solution and small companies probably don't have the level of knowledge/support to implement it.




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  Reply # 741511 8-Jan-2013 11:25
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Apparently a SingTel Routing issue, being worked on.

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  Reply # 741516 8-Jan-2013 11:36
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foxp: We are also having issues as well on Callplus Fibre which actually Telstra Clear Fibre

Server is hknprd0210.outlook.com on our desktop Outlook and sinprd0610.outlook.com on webmail

Both are not working for a few of us


we're on callplus fibre and having issues with powershell and exchange management console.

Callplus uses global gateway for network transit, as does Telecom, so that most likely why its related.  (Telstraclear is just the line provider)




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  Reply # 741519 8-Jan-2013 11:42
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vonfluffy: It only affects webmail on some accounts and all have outlook affected.
phones stay working..

its a weird issue for sure.. but works fine when routing those customers through another isp via a vpn.



that's because the client access front end servers may differ depending on which role you are accessing - OWA, Outlook Anywhere, ActiveSync etc.  The users may be connecting via different front end OWA servers, but all via the same Outlook Anywhere server.  If it is a routing issue, it may only be affecting routing to some of the potentially hundreds of front end servers..




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  Reply # 741521 8-Jan-2013 11:45
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We also use CallPlus for our company and are experiencing severe speed issues to Office365 and Microsoft CRM Online.

A contact at MS told me they were going to procure dedicated bandwidth to NZ to improve the speeds for NZ to Microsoft Hosted Services sometime in early 2013. Sounds like its gotten worse not better.

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  Reply # 741522 8-Jan-2013 11:46
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I've been having major issues with Office 365 for the last few days.  Outlook only intermittently connects to the server and portal.microsoftonline.com is incredibly slow and/or times out.

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  Reply # 741525 8-Jan-2013 11:48
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We've had a case open with Microsoft since Monday morning - they are aware of it and we have several hundred users affected.

We go via Vocus so it's not Telecom only.

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