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563 posts

Ultimate Geek
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# 136870 11-Dec-2013 16:01
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I've been having issues trying to login for days (also been having issues from day 1) and can't seem to get past the "please try clearing your cookies"-level tech support.

Tried on IE, Firefox and Chrome. Username and password is correct as this gives a different error.

Error I'm getting is "RealMe is unable to process your request. Please close your browser then try again."

Tried logging into RealMe directly and through Companies office.





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5528 posts

Uber Geek
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563 posts

Ultimate Geek
+1 received by user: 89


  # 949491 11-Dec-2013 16:22
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gehenna: https://www.realme.govt.nz/contact/details/


Called and emailed multiple times, still no solution.

Personally I think it has to do with issues then they merged RealMe and all the other Govt accounts.

At one stage I ended up with two different RealMe accounts with the same username and password (I'd log in and get alternating details).

Which is why I wanted to know if someone know how the system / merges were actually supposed to work.





 
 
 
 


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Wannabe Geek

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RealMe

  # 950886 12-Dec-2013 11:32
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Hi kenkeniff,

Please send an email to business@realme.govt.nz with your contact details and someone in our team will be in touch to have a chat about the issues you're experiencing.

Thanks
The RealMe team




RealMe

 




563 posts

Ultimate Geek
+1 received by user: 89


  # 951424 13-Dec-2013 09:02
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Thanks RealMe for the follow-up, turns out there was some bugs on there end which they were able to look into further and resolve.

Cheers





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