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xpd



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Topic # 146530 20-May-2014 21:23
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Have spent approx 4.5hrs trying to get a friend/client up and running on Office 365.... and all I can say is what a nightmare.

Backed up his entire system, reinstalled Windows 7 from scratch (inc all updates), downloaded and installed Office 2013 and the OneDrive for Business installer. All installed fine, showed him how it works by creating a new folder and watching it appear across his 2 PC's. 

All seems well....

He has 400mb of data that he needs shared across the PC's - OneDrive starts uploading them - gets to probably 20% uploaded and then it stops - well, the icon indicates its still uploading, but in actual fact its doing nothing (havent checked network traffic yet). Just sits there..... 
All his files are Word/Excel, all under 100k each, so its not like its hitting a large file to upload.

Tried the repair option within OneDrive, seemed to work and then stopped again around the 20% mark. 

Doing my head in (and my friends, this is his lifeline for money Im playing with), just removed Office 2013 and reinstalling again.

Thankfully Ive been backing up his files each step of the way, so he hasnt lost anything but is confused as hell (as I am) with whats going on.....

Anyone else had such an issues with One Drive ?





XPD^ / @DemiseNZ / Gavin

 

Internet : Voyager (VDSL)         Mobile : 2Degrees

 

Data Backed up by Backblaze

 

xpd.co.nz


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  Reply # 1050136 20-May-2014 21:38
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Yup, haven't had much success in bulk uploading heaps of stuff to OneDrive.

What has worked, is a slow migration, folder by folder.  Once it's all in the cloud, it works really well.

/edit - have you looked in the upload centre? some file names aren't liked etc...

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  Reply # 1050153 20-May-2014 22:06
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Hi Gavin, I look after our Office365 service for most customer segments in NZ. I'm sorry to hear you are having issues with OneDrive for Business. I have pinged you on Twitter as well. I recommend logging a support request via your Office365 portal. This is a free service and you should get a response within the day.

Info on how to do this:
http://office.microsoft.com/en-nz/help/contact-support-for-technical-presales-billing-and-subscription-issues-HA103836042.aspx?redir=0 

Direct link
https://portal.microsoftonline.com/Support/ServiceRequests.aspx

Also I would refer to these key docs on ensuing you are optimising your deployment:
http://technet.microsoft.com/en-us/library/onedrive-for-business-service-description.aspx

We want to ensure a great experience with our cloud services and value customer feedback. If you aren’t getting an adequate response from our support team, you can reach myself and my team via nzcloud@microsoft.com






 
 
 
 


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  Reply # 1050176 20-May-2014 23:15
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Check for oddities in file names....  unusual characters, unusually long files names, etc.  These have tripped up the sync more than once for us.




"4 wheels move the body.  2 wheels move the soul."

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xpd



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  Reply # 1050235 21-May-2014 08:32
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Dynamic: Check for oddities in file names....  unusual characters, unusually long files names, etc.  These have tripped up the sync more than once for us.


Hmm I did notice the user had a couple of unusual files....  will check into that when I get back next week. 

Cheers





XPD^ / @DemiseNZ / Gavin

 

Internet : Voyager (VDSL)         Mobile : 2Degrees

 

Data Backed up by Backblaze

 

xpd.co.nz


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