Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




3939 posts

Uber Geek

Subscriber

# 177275 28-Jul-2015 15:37
Send private message

Hey there,

I use Onedrive to sync all my documents/photos/videos.

For some reason, the damn program won't automatically sync a file to the cloud when it is saved on my primary device (a laptop) , meaning when I got to access it on a different device the available file is an earlier version, often days old. If I force Onedrive to sync it will usually pick up the changed file and upload it, but it's a real hassle to do this each and every time. I've tried saving a file in a number of different locations and the same problem always happens.

This never happened with Dropbox, which I used prior - it too had a useful indicator on the file in Windows Explorer showing whether it was up-to-date, not synced, or in the process of being synced. Onedrive gives no such indication.

I really don't want to have to re-sync all my files, given it's something like 100GB, but that appears to be what Microsoft's Onedrive fix-it tool wants me to do.

Can anyone advise me what could be going wrong here, and what I may be able to do to fix it (other than re-sync everything!)?

If I can't fix Onedrive I think I'll go back to sticking key documents in Dropbox because at least this always worked for me perfectly in the past.

Thanks in advance.


Create new topic
5136 posts

Uber Geek

Trusted
Microsoft

  # 1353506 28-Jul-2015 15:41
Send private message

what OS?

is it OneDrive or OneDrive for Business?



3939 posts

Uber Geek

Subscriber

  # 1353524 28-Jul-2015 15:56
Send private message

Sorry, should have been more precise.

Windows 8.1 on the laptop.

Standard Onedrive.

 
 
 
 


5136 posts

Uber Geek

Trusted
Microsoft

  # 1353698 28-Jul-2015 19:19
Send private message

Right click on the White OneDrive cloud in your task tray, and select report a problem to upload your logs



3939 posts

Uber Geek

Subscriber

  # 1353770 28-Jul-2015 20:20
Send private message

nathan: Right click on the White OneDrive cloud in your task tray, and select report a problem to upload your logs


I don't have that option unfortunately; the closest I think will be right-clicking and selecting help > troubleshooter.

I've run this previously, and have done so again just now.

I've allowed the troubleshooter to upload diagnostic data to Microsoft (sorry, can't recall the exact phase); it then immediately gave me the option to reset OneDrive, which this time I selected (last time I didn't). I'd forgotten that, according to the troubleshooter help, this will resync all files, which will take quite some time in my case, the very thing I was wanting to avoid!

So I'll leave the computer to do its sync thing over the next couple of days and report back as to whether this solves the problem.

Thanks for your help, Nathan...



3939 posts

Uber Geek

Subscriber

  # 1355680 31-Jul-2015 08:37
Send private message

A quick update: I completed the troubleshooter/resync tool, and it ended up not taking long at all (I had feared it would want to re-upload all files, but all it seemed to be doing was a file check?), and the troubleshooter claimed to have fixed any issues when it finished.

But... I still have exactly the same problem. I open a file in Excel, edit it, save it... and that's it. OneDrive this morning said it was last updated 10 hours ago, and this was immediately after saving a file located in the OneDrive folder; only by manually forcing a sync did it establish the file needed to be uploaded.

So I copied the file into my Dropbox folder. Within a couple of seconds the file's icon changed to 'updating' then a couple of seconds later changed to the green tick to show it's synced. Now that's how it's supposed to work...

Given I'm going to install Windows 10 in the next few days - and I aim to do a clean install - I'll try OneDrive again after that to see if it's sorted; if not, it'll be back to Dropbox for critical files that I want to access anytime anywhere.

1863 posts

Uber Geek

Trusted

  # 1357381 2-Aug-2015 23:19
Send private message

How did you get on after windows 10 install?



3939 posts

Uber Geek

Subscriber

  # 1357499 3-Aug-2015 08:52
Send private message

Haven't been one of the lucky ones to be 'invited' to download Windows 10 yet, but I also haven't had the time in the weekend to download the file and install it manually... Will post back here once done, but must say it's lovely having the security of knowing Dropbox is working as it should (like being cheated on by your spouse, it's hard to get that trust back when a sync app doesn't sync!).

 
 
 
 


1245 posts

Uber Geek


  # 1357510 3-Aug-2015 09:00
Send private message

I used to recommend onedrive to clients and we had quite a few clients on it - we've moved them all over to google drive because of sync issues, suggest you look at that or move back to dropbox as MS don't seem to be able to nail this issue.

BDFL - Memuneh
64230 posts

Uber Geek

Administrator
Trusted
Geekzone
Lifetime subscriber

  # 1357526 3-Aug-2015 09:19
Send private message

Also every single version of Windows work in a different way. Windows 7 needs the OneDrive client, Windows 8 is integrated, Windows 10 is integrated but won't sync folders by default.

It's very confusing...








3939 posts

Uber Geek

Subscriber

  # 1362642 11-Aug-2015 10:04
Send private message

Update:

I upgraded my laptop to 10 in the weekend, and can now report back that OneDrive appears to be working perfectly - ie, it's now syncing files immediately upon saving them, and doesn't require a manual push to do so.

Also a couple of other nice features with the move to 10:

* files now have an icon next to them to indicate whether they've been uploaded (or not) - just like I commented above was a good feature of Dropbox
* when saving a file within an Office app, I now even get a message at the bottom showing the file's being uploaded to OneDrive.

Certainly far better integration between Windows and OneDrive, and with this problem fixed I'm a happy customer once more.

5136 posts

Uber Geek

Trusted
Microsoft

  # 1362651 11-Aug-2015 10:29
Send private message

nitrotech: I used to recommend onedrive to clients and we had quite a few clients on it - we've moved them all over to google drive because of sync issues, suggest you look at that or move back to dropbox as MS don't seem to be able to nail this issue.


OneDrive is different from OneDrive for Business, I'm assuming your comments above are about ODfB

The 2 synch engines will converge in Q4 this year

Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

New AI legaltech product launched in New Zealand
Posted 21-Aug-2019 17:01


Yubico launches first Lightning-compatible security key, the YubiKey 5Ci
Posted 21-Aug-2019 16:46


Disney+ streaming service confirmed launch in New Zealand
Posted 20-Aug-2019 09:29


Industry plan could create a billion dollar interactive games sector
Posted 19-Aug-2019 20:41


Personal cyber insurance a New Zealand first
Posted 19-Aug-2019 20:26


University of Waikato launches space for esports
Posted 19-Aug-2019 20:20


D-Link ANZ expands mydlink ecosystem with new mydlink Mini Wi-Fi Smart Plug
Posted 19-Aug-2019 20:14


Kiwi workers still falling victim to old cyber tricks
Posted 12-Aug-2019 20:47


Lightning Lab GovTech launches 2019 programme
Posted 12-Aug-2019 20:41


Epson launches portable laser projector
Posted 12-Aug-2019 20:27


Huawei launches new distributed HarmonyOS
Posted 12-Aug-2019 20:20


Lenovo introduces single-socket servers for edge and data-intensive workloads
Posted 9-Aug-2019 21:26


The Document Foundation announces LibreOffice 6.3
Posted 9-Aug-2019 16:57


Symantec sell enterprise security assets for US$ 10.7 billion to Broadcom
Posted 9-Aug-2019 16:43


Artificial tongue can distinguish whisky and identify counterfeits
Posted 8-Aug-2019 20:20



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.