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1889 posts

Uber Geek
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Topic # 204225 22-Sep-2016 11:34
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Hi guys,

 

I've got the accounts department constantly on my back about how slow Xero is.  We're on a 100/100 business fibre connection and have no problems with congestion on internal networks.  It's still slow on new workstations with new browsers.  I've tried using different browsers, eliminating internal network hardware.

We get the "Oops!  That wasn't meant to happen" message more and more frequently which is disturbing the workflow and productivity and also suggests the issue might be on their end and not mine.

 

Is anyone else having the same issue within their small business/home operation?

Thanks!

EDIT:
I've found something that may be related: https://community.xero.com/business/discussion/12505035/

 

These "platform changes" have been in progress since July.

EDIT 2: Blog post for infrastructure changes: https://www.xero.com/blog/2016/07/xeros-platform-structure-history/






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317 posts

Ultimate Geek
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Emergency Management

  Reply # 1638693 22-Sep-2016 11:36
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Is this today?

 

If so I know there is an issue with the NZ <-> Aus Cable at the Sydney end


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Uber Geek
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  Reply # 1638695 22-Sep-2016 11:39
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Have a look in the Xero support forums, there's a ton of people complaining about the speed of Xero, and it's been going on for years!

 

Xero are busy moving to a new system which will supposedly speed things up.







1889 posts

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  Reply # 1638696 22-Sep-2016 11:40
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ResponseMediaNZ:

 

Is this today?

 

If so I know there is an issue with the NZ <-> Aus Cable at the Sydney end

 

 

I didn't know that, so it could be a contributing factory today.  But this has been going on for a while now.

 

CYaBro:

 

Have a look in the Xero support forums, there's a ton of people complaining about the speed of Xero, and it's been going on for years!

 

Xero are busy moving to a new system which will supposedly speed things up.

 


Yea, found the post via Google shortly after my post here and updated the original post with a link.






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918 posts

Ultimate Geek
+1 received by user: 279

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  Reply # 1638817 22-Sep-2016 15:43
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If your data is getting there and back within milliseconds, then it will be their platform. Im sure they are monitoring it.

 

They are migrating it to AWS. I don't know if it is fully completed yet.






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