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16368 posts

Uber Geek
+1 received by user: 3229


  # 1734556 10-Mar-2017 21:40
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OP, if you want a positive outcome, I can guarantee you that the tone of your email is hurting your chances of achieving that. You're being basically incredibly insulting to the people you want help from. Regardless of the reasons for it, you're hurting your outcomes just to make yourself feel better by yelling at someone. That's not a quality I would want in any employee,  supplier or IT consultant.




Cheers - N







looking at what i sent - which part was offensive?


This line? These actions by Microsoft are a shoddy, bad mannered, ill conceived, half baked example of crap IT in action.  It was not good practice, it wasn't even half arsed practice - it was totally shoddy, cretinous , stupidity in action.




It's blunt - but truthful. If I had an employee who banned 1000s of ip addresses as one offended I would be furious - and rightly so. I would ask them why, I would look at retraining them but would leave them in no doubt that is a ludicrous response. To do otherwise is to do them a dis-service - how else can they learn.


Please note - the line is not personally attcking anyone -it is attacking an action taken. It also communicates how I feel about the outcome, not just the action.


Or was it another line that you think is bad communication?


If it is the titchy tone - why is that wrong? Since when is it not right to communicate how you feel aobut something? Are we vulcans? No. to communicate in thoughts only is bad communication - politically correct - but wrong.







Sigh. Congrats. You're now only the second GZ member I've added to a personal "do not engage with" list. Following from your clear ethos to be blunt when needed, this is personal - I don't feel that you and I are ever going to be able to engage in productive discourse and I'd rather spend my time helping people that are polite.


Cheers - N





Honestly I'm confused. You seem to indicate bluntness is offensive or somehow wrong.? I personally find obsessive politeness offensive as it is a form of lying. At the least its an obfuscation of the truth of how people are thinking for feeling.


There is an interesting article here:


I would agree there is one line with emotional invective in what I wrote - but after 3.5 hours of being ignored, talked over and treated to complete indifference, a certain amount of invective is appropriate. Better the blows of a friend than the kisses of an enemy.





Your not confused, but your approach appears to be not within the scope of normality. Some can be timid, some can be aggressive, or as you put it, invective. But most follow a Bell Curve. I suggest you also follow the Bell Curve, as your approach doesn't work. It doesn't work here and it doesn't work at MS 


Manners, engagement, do work. 

14788 posts

Uber Geek
+1 received by user: 2752


  # 1734649 11-Mar-2017 07:44
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Agree with the above, your email will get annoy people and will make them not want to help you. 



You should never suck up when trying to get a resolution to a problem created by another person. It sets a bad precedent that reinforces the beliefs of egomaniacs and narcissists which are now commonplace. They should want to do their job to the best of their ability regardless.



Not suck up, but be polite. Make people want to help you, rather than pissing them off.


Nunz, if you can't see the problem with your email there's no way I can make you see it. If I sent a message like that from a work address it would probably be grounds for instant dismissal.


If I get abuse on my website, I block a /24, or sometimes an entire country. It's my website, I can block anyone I want. Microsoft probably do things the way they do for a good reason. Perhaps they've found spamming from one IP often results in spam from the range, possibly because of poor ISP policy or attackers who have a block of addresses.



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