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1848 posts

Uber Geek
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Topic # 222682 23-Aug-2017 15:10
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I'm going mental here.

 

I want to open a support ticket about some issues with my Online Exchange account.

 

Everything I read says I can submit a ticket and get email or phone based support, but when I follow the instructions the only option I get is for them to contact me via phone with the "Let us call you" option.

 

It is so much harder trying to explain a complicated issue over the phone to someone, especially when English may be their second language. I would much rather deal with them via email or live chat.

 

Can anyone advise how I can submit a query other than "Let us call you"?


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550 posts

Ultimate Geek
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  Reply # 1851391 23-Aug-2017 17:15
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I'm sure there is a whole support section on the left hand pane at https://portal.office.com I think if you use the orange box in the bottom right it only offers "Let us call you".

 

I must say while all my support tickets have been serviced by people with accents they quickly understood what I wanted and were knowledgeable.








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