Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

xpd



Chief Trash Bandit
8855 posts

Uber Geek
+1 received by user: 1304

Mod Emeritus
Trusted
Lifetime subscriber

Topic # 225463 20-Nov-2017 14:11
Send private message

Had a couple of users from different companies call today, saying that they cant open any attachments in Outlook.

 

Turns out, attachments are fine until they open a PDF sent to them via Xero - Adobe loads a blank page and thats it. Then cant open any more attachments.

 

Check running processes and find Adobe running - so kill it and attachments work again until a Xero one is hit again.

 

So tried saving the PDF to desktop, it opens fine, but when closing, Adobe dies again and wont allow anymore PDF's to be opened until the processes are killed again.

 

Adobe is up to date, one is local Windows 7, the other on a 2008 terminal server.

 

 

 

Anyone else hit this in the last few days ?

 

And no, switching to a different PDF reader is not an option at this point. (Altho may get one to try just for testing)

 

 

 

TLDR ; PDFs from Xero crash

 

 





XPD / Gavin / DemiseNZ

 

For Free Games, Geekiness and Reviews, visit :

 

Home Of The Overrated Raccoons

 

Battlenet : XPD#11535    Origin/Steam/Epic/Uplay : xpdnz


View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2

xpd



Chief Trash Bandit
8855 posts

Uber Geek
+1 received by user: 1304

Mod Emeritus
Trusted
Lifetime subscriber

  Reply # 1904636 20-Nov-2017 14:23
Send private message

And another one..... wtf..... 

 

Anyone have a contact number for Xero ? Their website is email only and I need to find resolution for this ASAP.

 

 





XPD / Gavin / DemiseNZ

 

For Free Games, Geekiness and Reviews, visit :

 

Home Of The Overrated Raccoons

 

Battlenet : XPD#11535    Origin/Steam/Epic/Uplay : xpdnz


nas

399 posts

Ultimate Geek
+1 received by user: 244


  Reply # 1904642 20-Nov-2017 14:31
Send private message

A friend posted on Facebook about it last week, basically they told him to log a support case.

 

 

I see that was on the 17th, so still not fixed it seems

154 posts

Master Geek
+1 received by user: 23

Lifetime subscriber

  Reply # 1904643 20-Nov-2017 14:32
Send private message

Yes I am experiencing exactly the same problem. I am using a MacBook Air and running High Sierra and email is Apple mail. A error report is generated with each crash and I have send it off to wherever they go in the hope that someone will notice.


xpd



Chief Trash Bandit
8855 posts

Uber Geek
+1 received by user: 1304

Mod Emeritus
Trusted
Lifetime subscriber

  Reply # 1904644 20-Nov-2017 14:35
Send private message

Oh great...   thanks guys, will send them another ticket as well then :)

 

At least its a "global" issue and nothing we've done :)

 

 





XPD / Gavin / DemiseNZ

 

For Free Games, Geekiness and Reviews, visit :

 

Home Of The Overrated Raccoons

 

Battlenet : XPD#11535    Origin/Steam/Epic/Uplay : xpdnz


nas

399 posts

Ultimate Geek
+1 received by user: 244


  Reply # 1904647 20-Nov-2017 14:37
Send private message

Yeah, not just you, surprised its not fixed yet though https://community.xero.com/business/discussion/64479586

 

 


3985 posts

Uber Geek
+1 received by user: 513

Trusted

  Reply # 1904651 20-Nov-2017 14:47
Send private message

It can be pretty hard to diagnose PDF issues like this, especially given that most browsers render then internally also.

 

We had an issue with once PDFs we generated (unrelated to Xero at all) that was very intermittent....turned out it was one font we were sub typing in had a slight corruption that affects 1 in 100 users on certain versions of Adobe reader.

 

But you'd think if it was a  new generator implemented, they'd be able to roll it back.  Of course depends on number of impacted users.

 

 





Previously known as psycik

NextPVR: 
Gigabyte AMD A8 Brix --> Samsung LA46A650D via HDMI, NextPVR,
OpenHAB: ODroid C2 eMMC DriveOpenHAB with Aeotech ZWave Controller, Raspberry PI, Wemos D1 Mini, Zwave and Bluetooth LE Sensors
Media:Chromecast v2, ATV4, Roku3, HDHomeRun Dual
Windows 2012 
Host (Plex Server/Crashplan): 2x2TB, 2x3TB, 1x4TB using DriveBender, Samsung 850 evo 512 GB SSD, Hyper-V Server with 1xW10, 1xW2k8, 2xUbuntu 16.04 LTS, Crashplan, NextPVR channel for Plex,NextPVR Metadata Agent and Scanner for Plex


588 posts

Ultimate Geek
+1 received by user: 93


  Reply # 1904659 20-Nov-2017 15:00
Send private message

We struck this last week and put it down to a bad update from Adobe for Acrobat Reader DC since it wasn't just Xero generated PDF's, we were seeing it with scanned PDFs also. Moving affected users back to Acrobat Reader 11 got them going again for now. Just note that 11 is end of support, so have a plan in place to move them back to DC once a solution is found.


2944 posts

Uber Geek
+1 received by user: 281


  Reply # 1904666 20-Nov-2017 15:16
One person supports this post
Send private message

Yup we've also had customers with PDF issues in the last week, unrelated to Xero.

 

Removed Adobe Reader and installed Foxit PDF reader and problem solved.

 

Reinstalling Adobe & MS Office didn't help, and couldn't spend any more time on troubleshooting.

 

 





862 posts

Ultimate Geek
+1 received by user: 30


  Reply # 1904676 20-Nov-2017 16:03
Send private message

Ahh good to know, I was helping my father-in-law troubleshoot  this very problem over the weekend. A company with a xero produced pdf seemed to stop Adobe reader from working, I uninstalled and reinstalled but that didn't fix it. Interestingly the microsoft reader app opened it fine. I put it down to some one-off pdf error but it sounds like it's more widespread than that. 


1986 posts

Uber Geek
+1 received by user: 749

Trusted

  Reply # 1904678 20-Nov-2017 16:08
4 people support this post
Send private message

Everything Xero does is perfect.

 

You're using it wrong, or holding it wrong, or looking at it wrong.

 

All hail Xero. You must only say good things about Xero. Lord Xero, that is.

 

 

 

Xero's not having an outage. YOU'RE having an outage.


14215 posts

Uber Geek
+1 received by user: 1828


  Reply # 1904681 20-Nov-2017 16:13
Send private message

Is there a way to do a text based invoice in the body of the email, or the ability to send both.


3829 posts

Uber Geek
+1 received by user: 234

Trusted

  Reply # 1904683 20-Nov-2017 16:15
Send private message

The "fix" that works, is to uninstall Adobe Reader DC, and install a version of Reader DC prior to last weeks update. Files can be found here:

Base file, install first:
ftp://ftp.adobe.com/pub/adobe/reader/win/AcrobatDC/1701220093/AcroRdrDC1701220093_en_US.exe

Update to version before last weeks update:
ftp://ftp.adobe.com/pub/adobe/reader/win/AcrobatDC/1701220098/AcroRdrDCUpd1701220098.msp

After installing, and updating, you will need to stop disable the Adobe Update service, as there is no option to do this in the UI. Hopefully Adobe release a hotfix soon.

 

Or you can install Foxit..





Do whatever you want to do man.

  

531 posts

Ultimate Geek
+1 received by user: 164

Subscriber

  Reply # 1904700 20-Nov-2017 17:25
Send private message

mattwnz:

 

Is there a way to do a text based invoice in the body of the email, or the ability to send both.

 

 

There sure is, I include a little mini summary of invoices as plain text when I send them (amount due, reference, due date etc.).

 

You just need to edit your email templates and insert the correct placeholders, it's pretty easy!


14066 posts

Uber Geek
+1 received by user: 2514

Trusted
Subscriber

  Reply # 1904785 20-Nov-2017 20:02
Send private message

Adobe Acrobat on W10 they work fine, last invoice 28 Oct.





AWS Certified Solution Architect Professional, Sysop Administrator Associate, and Developer Associate
TOGAF certified enterprise architect
Professional photographer


1571 posts

Uber Geek
+1 received by user: 400


  Reply # 1904793 20-Nov-2017 20:18
3 people support this post
Send private message

Also worth mentioning that Xero PDF's have this little snippet of code that can trigger anti-spam filters:

 

 

 

/* iOS BLUE LINKS */
a[x-apple-data-detectors=3Dtrue] {color:inherit!important;text-decorati=
on:inherit!important;}
/* ANDROID 4.4 MARGIN FIX */
div[style*=3D"margin: 16px 0"] { margin:0 !important; }
/* REMOVE DOWNLOAD ICON FROM IMG IN GMAIL */
* img[tabindex=3D"0"] + div{display:none!important;}
/* http:// tinyurl . com/jnuvqoz */
.gfix{display:none;display:none!important;}
/* RESPONSIVE */
@media screen and (max-width: 568px) { ...

 

 

 

Xero's response?  A suggest to whitelist them (HELL NO) and a link to something irrelevant on their forums.  The fact that they've tried to munge the url just makes it worse as they must be aware of the issue


 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Intel introduces new NUC kits and NUC mini PCs
Posted 16-Aug-2018 11:03


The Warehouse leaps into the AI future with Google
Posted 15-Aug-2018 17:56


Targus set sights on enterprise and consumer growth in New Zealand
Posted 13-Aug-2018 13:47


Huawei to distribute nova 3i in New Zealand
Posted 9-Aug-2018 16:23


Home robot Vector to be available in New Zealand stores
Posted 9-Aug-2018 14:47


Panasonic announces new 2018 OLED TV line up
Posted 7-Aug-2018 16:38


Kordia completes first live 4K TV broadcast
Posted 1-Aug-2018 13:00


Schools get safer and smarter internet with Managed Network Upgrade
Posted 30-Jul-2018 20:01


DNC wants a safer .nz in the coming year
Posted 26-Jul-2018 16:08


Auldhouse becomes an AWS Authorised Training Delivery Partner in New Zealand
Posted 26-Jul-2018 15:55


Rakuten Kobo launches Kobo Clara HD entry level reader
Posted 26-Jul-2018 15:44


Kiwi team reaches semi-finals at the Microsoft Imagine Cup
Posted 26-Jul-2018 15:38


KidsCan App to Help Kiwi Children in Need
Posted 26-Jul-2018 15:32


FUJIFILM announces new high-performance lenses
Posted 24-Jul-2018 14:57


New FUJIFILM XF10 introduces square mode for Instagram sharing
Posted 24-Jul-2018 14:44



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.