Update from Xero :
Hi everyone, we're getting closer to a resolution. Our Product team have identified the cause and working to get this fixed up asap. Will let you know when we have more news.
Its not just Xero's pdfs . The issue is with Acrobat Reader DC.
Acrobat Reader DC is full of weird bugs after the last update
pdfs not opening,at all (not just xero's pdfs), reader opening multiple instances:all hanging, pdfs on some
network shares not opening (OK if copied to the PC) , other programs that use reader to open pdfs hanging crashing
Seen this across multiple companies . many PC's , all just this week.
My 'fix' in every case above was to restart PC First , then uninstall DC , install v11, turn off reader updates.
We are processing thousands of Xero generated PDFs every day and don't believe there is any issue, at least fromn what we have seen.
Xero themselves would disagree .
The issue is real , as acknowledged by BOTH Xero & Adobe
"Official Xero Reply"
"Thanks for posting, everyone. I can confirm our team are currently looking into a compatibility issue with Adobe Reader (version 2018.009.20044), causing the freeze and blank document issues you've noted here."
"Right now, you and your customers will be able to view the PDF's online through a supported web browser, rather than opening in Adobe Reader..."
What I've heard is that theres a function issue in Adobe Reader that Adobe themselves have always ignored, and in the latest version they finally fixed it - but unfortunately, in the meantime, vendors such as Xero have been coding stuff with that issue included (they didnt know otherwise), and of course now their PDFs (and others) are failing.
Looks like there was a patch for DC reader released last night, my Laptops DC reader instaled it this morning
Will it fix all the latest bugs ???? :-)