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xpd



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  Reply # 1907001 24-Nov-2017 10:13
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Update from Xero :

 

Hi everyone, we're getting closer to a resolution. Our Product team have identified the cause and working to get this fixed up asap. Will let you know when we have more news.

 

 





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  Reply # 1907035 24-Nov-2017 11:08
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Its not just Xero's pdfs . The issue is with Acrobat Reader DC.

 

Acrobat Reader DC is full of weird bugs after the last update
pdfs not opening,at all (not just xero's pdfs), reader opening multiple instances:all hanging, pdfs on some
network shares not opening (OK if copied to the PC) , other programs that use reader to open pdfs hanging crashing
Seen this across multiple companies . many PC's , all just this week.

My 'fix' in every case above was to restart PC First , then uninstall DC , install v11, turn off reader updates.

 

 


 
 
 
 


xpd



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  Reply # 1907039 24-Nov-2017 11:16
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Only come across it with Xero ones so far, or at least our clients have. No others seem to have caused any problems :)

 

 





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  Reply # 1907852 26-Nov-2017 09:19
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Seems that Xero are indeed having problems with PDFs and the latest Adobe reader: https://status.xero.com/incidents/87j2xwygyx38


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  Reply # 1909338 29-Nov-2017 09:31
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https://forums.adobe.com/thread/2417951

 

The fix , for now, is install V11 (uninstall DC)


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  Reply # 1909358 29-Nov-2017 10:06
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We are processing thousands of Xero generated PDFs every day and don't believe there is any issue, at least fromn what we have seen.






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  Reply # 1909444 29-Nov-2017 11:25
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And yet,
Xero themselves would disagree .
The issue is real , as acknowledged by BOTH Xero & Adobe

 

"Official Xero Reply"
"Thanks for posting, everyone. I can confirm our team are currently looking into a compatibility issue with Adobe Reader (version 2018.009.20044), causing the freeze and blank document issues you've noted here."
"Right now, you and your customers will be able to view the PDF's online through a supported web browser, rather than opening in Adobe Reader..."

 

https://community.xero.com/business/discussion/64479586

 

 

 

 


xpd



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  Reply # 1909449 29-Nov-2017 11:35
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What I've heard is that theres a function issue in Adobe Reader that Adobe themselves have always ignored, and in the latest version they finally fixed it - but unfortunately, in the meantime, vendors such as Xero have been coding stuff with that issue included (they didnt know otherwise), and of course now their PDFs (and others) are failing.

 

 





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  Reply # 1910861 30-Nov-2017 09:14
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Looks like there was a patch for DC reader released last night, my Laptops DC reader instaled it this morning
Will it fix all the latest bugs ???? :-)

 

https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotes/DC/dccontinuousnov2017qfe.html#dccontinuousnovembertwentyseventeenqfe


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