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3892 posts

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  #1916577 11-Dec-2017 11:50
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deadlyllama:

 

I'm sure both AWS and Xero have learned from the problem with S3.

 

 

...and yet no one is posting "...and here's the article about what was done about it to ensure this doesn't happen again...".  Instead what I've got is a bunch of ranting about setting my expectations.

 

 





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  #1916583 11-Dec-2017 11:57
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DonGould:

 

Orian is the lines company.  I have 3 phase on a dual feed diverse path, which explains why it hardly ever goes out.  I have two redundant UPS, a 5KVA with a fresh battery set and a 3KVA with an additional battery set providing A and B side power to my systems.  Additionally I have a generator point so we can give the UPS power fairly quickly if required. 

 

 

 

I'm currently in the process of starting the solar project because it will cost us less to cool our space when the sun is shining. 

 

 

 

Additionally I have fibre and VDSL across two different diverse networks with OSPF and BGP running and I look time to understand the UFB installation paths so we could understand diversity.

 

 

What's your plan for the building burning down?


 
 
 
 




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  #1916586 11-Dec-2017 12:00
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timmmay:

 

What's your plan for the building burning down?

 

 

Three buildings, across three suburbs, interlinked and an ability to push data to one of 12 other DCs around the world if I wanted to make it more robust than it is at present.

 

It's not ideal to be quite honest because I don't have the need and resources to make it as robust as I'd really like it, but it's a work in progress and I don't have a fraction of the resource that Xero has.





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  #1916587 11-Dec-2017 12:01
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DonGould:

 

premiumtouring:

 

Hey DonGould, out of curiosity, which Electricity provider or Network in NZ did you find (and decide to use) that provides 100% uptime for your business? Did you at your own cost need to invest in a UPS in addition to Solar so that you could ensure business uptime?

 

Oh wait, it doesn't matter because of external factors. There's always the weather, and, heaven forbid, terrible drivers on the road who could take out the grid at any point in time. There's always the chance that your UPS will fail, or the sun wasn't out. Nothing is 100%.

 

Exactly the same concept with software and infrastructure.

 

 

Orian is the lines company.  I have 3 phase on a dual feed diverse path, which explains why it hardly ever goes out.  I have two redundant UPS, a 5KVA with a fresh battery set and a 3KVA with an additional battery set providing A and B side power to my systems.  Additionally I have a generator point so we can give the UPS power fairly quickly if required. 

 

I'm currently in the process of starting the solar project because it will cost us less to cool our space when the sun is shining. 

 

Additionally I have fibre and VDSL across two different diverse networks with OSPF and BGP running and I look time to understand the UFB installation paths so we could understand diversity.

 

 

 

 

But do you offer your customers a 100% uptime/availability guarantee on your products? If so, if you fail to meet that guarantee, what do they get as part of their compensation?





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  #1916589 11-Dec-2017 12:05
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DonGould:

 

deadlyllama:

 

I'm sure both AWS and Xero have learned from the problem with S3.

 

 

...and yet no one is posting "...and here's the article about what was done about it to ensure this doesn't happen again...".  Instead what I've got is a bunch of ranting about setting my expectations.

 

 

In what other service industries (barring regulated natural monopolies), whose fees are at the level of Xero's, are detailed failure & remediation reports made available to small business customers?




3892 posts

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  #1916619 11-Dec-2017 12:15
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premiumtouring:

 

But do you offer your customers a 100% uptime/availability guarantee on your products? If so, if you fail to meet that guarantee, what do they get as part of their compensation?

 

 

I don't offer my customers anything, but then I'm not running anything with the scope of an accounting system at present. 

 

This thread wasn't about the question of compensation though, it was about peoples views on Xero to meed the needs I highlighted, as a range of people I know are now using Xero.

 

My main customer is me.  I put stuff in place with a view of reducing my own headakes.

 

When I started out I had a 'shared hosting' account with a friend, then a VPS.  I found that I didn't have enough control, so I brought it back inhouse as I grew my skill.

 

But this thread wasn't intended to be about me, it was intended to be about gaining understanding about Xero.

 

What I've leant so far, and I do appreciate those who've taken time to respond to the point, is that Xero won't do what I desired.  That's ok.  Xero is what it is and it clearly serves a bunch of people to a point that they're satisfied.

 

 





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  #1916620 11-Dec-2017 12:17
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deadlyllama:

 

In what other service industries (barring regulated natural monopolies), whose fees are at the level of Xero's, are detailed failure & remediation reports made available to small business customers?

 

 

 

 

No idea and nor do I really care.  I wasn't talking about other industries, I was talking specifically about the performance of Xero to meet the needs I outlined in my opening post.

 

My mother always used to say "if your brother put his hand in the fire would you?"  Your line of questioning seems to follow this thinking.





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