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10330 posts

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#257248 22-Sep-2019 15:49
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My daughter lost her Google password, and nothing I did would allow recovery. So decided to start a new account - did this and because shes under 13 it pushed to being linked to my account via Googles family link system.

Fine, not a problem. 

Except she cannot access YouTube. It keeps forcing her to YouTube for Kids.

All the documentation I find about changing this, is either old, or for some particular app/system I dont have. Ive tried the Android app and web, but cannot find the sections they refer to.

One bit of documentation said that if shes using anything but Android, then tough luck, youre locked out. 


Shes using Windows. So if I cant find a fix in the next hour, Ill be deleting her new account which she wont be happy with due to the name she selected.

Any ideas ?


XPD / Gavin / DemiseNZ



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  #2322714 22-Sep-2019 15:53
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What's the age limit for regular YouTube?  Did her previous account have an incorrect birth date in order to get around their restrictions?

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  #2322717 22-Sep-2019 16:00
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They recently got fined for tracking children and their viewing habits and have made some changes to the platform so I wouldn't be surprised if this change was part of that.


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  #2322763 22-Sep-2019 17:10
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Start again,

Lie about age.


Voice gives context


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  #2322806 22-Sep-2019 18:15
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Yeah thats what Im thinking. THink its how she got account to start with



XPD / Gavin / DemiseNZ



BDFL - Memuneh
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  #2322855 22-Sep-2019 19:13
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Moved because this is not a Windows problem.

You can't do anything for this account in Family Link.

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