Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 
BDFL - Memuneh
67534 posts

Uber Geek

Administrator
Trusted
Geekzone
Lifetime subscriber

  #771248 27-Feb-2013 19:57
Send private message

Regardless of being a Telecom customer or not, they are still responsible for TiVo warranty in New Zealand and they can not get out of this.

You have your rights and you should get them to troubleshoot it with you and send a replacement if needed.




 

 

These links are referral codes

 

Geekzone broadband switch | Eletricity comparison and switch | Hatch investment (NZ$ 10 bonus if NZ$100 deposited within 30 days) | Sharesies | Mighty Ape | Backblaze | Amazon | My technology disclosure 


1542 posts

Uber Geek

Subscriber

  #771249 27-Feb-2013 20:00
Send private message

JGTN: Oops sorry I didn't actually mean to just post that. Am a newby at this forum stuff. hit enter before I realised i needed to scroll down and put an explanation.

Have called telecom and was told that as i am no longer a telecom customer they couldnt help. I will try again. The Tivo is off powering up again after working for almost an hour and a half.
yeah that was the answer I got with mine at the time. I wasnt a Telecom customer and they told me because of that they cant help.  I ended up quitting them since no help. Actually glad to hear I am not the only one they wouldnt help since not a customer 




HTPC Intel Pentium G3258 cpu, Gigabyte H97n-wifi motherboard, , 8GB DDR3 ram, onboard  graphics. Hauppuage HVR 5500 tuner,  Silverstone LC16M case, Windows 10 pro 64 bit using Nextpvr and Kodi


 
 
 
 


BDFL - Memuneh
67534 posts

Uber Geek

Administrator
Trusted
Geekzone
Lifetime subscriber

  #771253 27-Feb-2013 20:01
Send private message

They can not get out of the TiVo warranty as they are the distributors. They have to fix, replace it or refund if inside the warranty.

The OP says they offered a replacement, so she should take it.




 

 

These links are referral codes

 

Geekzone broadband switch | Eletricity comparison and switch | Hatch investment (NZ$ 10 bonus if NZ$100 deposited within 30 days) | Sharesies | Mighty Ape | Backblaze | Amazon | My technology disclosure 


112 posts

Master Geek

Trusted
Hybrid TV (TiVo)

  #771254 27-Feb-2013 20:02
Send private message

Guys,
Could you PM me your experiences (PM in the interest of keeping your details private)
I'd like to follow up on this.

Dan

BDFL - Memuneh
67534 posts

Uber Geek

Administrator
Trusted
Geekzone
Lifetime subscriber

  #771302 27-Feb-2013 21:12
Send private message

To the OP: "PM" is when you send a Private Message by clicking the [EMAIL] icon next to someone's post.




 

 

These links are referral codes

 

Geekzone broadband switch | Eletricity comparison and switch | Hatch investment (NZ$ 10 bonus if NZ$100 deposited within 30 days) | Sharesies | Mighty Ape | Backblaze | Amazon | My technology disclosure 


44 posts

Geek


  #772560 2-Mar-2013 09:00
Send private message

I'm glad I stumbled on this. My in-laws Tivo started to persistently reboot towards the end of its warranty period last year, so took back to Noel Leeming. Some 6 to 8 weeks later they finally got a replacement, but the remote was dud - went through all the options to reset etc, then got a replacement remote which worked fine. After that, within a week, the same reboot problem is happening again. It takes ages for the thing to boot up which makes it even more frustrating.

The whole process involved giving them a temporary replacement (a DishTV model) twice, the first of which did not work because it actually lacked a hard drive. The whole process has been pretty poor.

I read on one of the Magic TV threads that there was a freeview related problem causing reboots.. what do people think about this?

BDFL - Memuneh
67534 posts

Uber Geek

Administrator
Trusted
Geekzone
Lifetime subscriber

  #772561 2-Mar-2013 09:02
Send private message

It could be. I wonder if TiVo has anyone in New Zealand that can help diagnose this kind of problems though, if it's related to the content.




 

 

These links are referral codes

 

Geekzone broadband switch | Eletricity comparison and switch | Hatch investment (NZ$ 10 bonus if NZ$100 deposited within 30 days) | Sharesies | Mighty Ape | Backblaze | Amazon | My technology disclosure 


 
 
 
 


112 posts

Master Geek

Trusted
Hybrid TV (TiVo)

  #772565 2-Mar-2013 09:10
Send private message

I'm not aware of any broad free to air problems causing that sort of issue (and I would have heard about it loudly ;) )

Constant rebooting is indicative of a hardware fault, though I'd be willing to consider a low quality signal causing system stability issues (although unlikely)

Have a peak in System Information, diagnostics, check out the signal strength, MER and verbati error rate

MER above 250 is preferred, and the lower the error rate the better.

Too strong a signal (EG after an amplifier and showing 100) has also been known to cause weirdness.

Dan

1 | 2 
View this topic in a long page with up to 500 replies per page Create new topic





Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Soul Machines joins forces with the World Health Organization
Posted 13-Jul-2020 18:00


Chorus completes the build and commissioning of two new core Ethernet switches
Posted 8-Jul-2020 09:48


National Institute for Health Innovation develops treatment app for gambling
Posted 6-Jul-2020 16:25


Nokia 2.3 to be available in New Zealand
Posted 6-Jul-2020 12:30


Menulog change colours as parent company merges with Dutch food delivery service
Posted 2-Jul-2020 07:53


Techweek2020 goes digital to make it easier for Kiwis to connect and learn
Posted 2-Jul-2020 07:48


Catalyst Cloud launches new Solutions Hub to support their kiwi Partners and Customers
Posted 2-Jul-2020 07:44


Microsoft to help New Zealand job seekers acquire new digital skills needed for the COVID-19 economy
Posted 2-Jul-2020 07:41


Hewlett Packard Enterprise introduces new HPE GreenLake cloud services
Posted 24-Jun-2020 08:07


New cloud data protection services from Hewlett Packard Enterprise
Posted 24-Jun-2020 07:58


Hewlett Packard Enterprise unveils HPE Ezmeral, new software portfolio and brand
Posted 24-Jun-2020 07:10


Apple reveals new developer technologies to foster the next generation of apps
Posted 23-Jun-2020 15:30


Poly introduces solutions for Microsoft Teams Rooms
Posted 23-Jun-2020 15:14


Lenovo launches new ThinkPad P Series mobile workstations
Posted 23-Jun-2020 09:17


Lenovo brings Linux certification to ThinkPad and ThinkStation Workstation portfolio
Posted 23-Jun-2020 08:56



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.